Position Details

Salary $16 – $22 USD / year

Type Full-Time

Experience entry

Exp. Years 1+ years

Education High School Diploma or equivalent

Category IT Support & Helpdesk

About this role

POS Support Technician - Tier 1 provides first-level technical support for POS systems, troubleshooting hardware, software, and network issues, and ensuring high-quality customer service in a remote, fast-paced environment.

Key Responsibilities

Respond to customer inquiries through phone, email, and chat
Troubleshoot hardware, software, and network issues related to POS technology
Work with Toast POS and Aloha POS systems
Document interactions in a ticketing system
Escalate more complex issues to higher-level technicians

Technical Overview

Responsibilities include handling Toast POS and Aloha POS hardware/software, printers, network infrastructure, and ticketing workflows; requires familiarity with Windows and Microsoft Office Suite, and the ability to work with a remote monitoring and management system.

Ideal Candidate

The ideal candidate has 1+ years of POS support experience with strong Windows and Office skills, and hands-on Toast POS and Aloha POS experience. They thrive in a remote, fast-paced retail/food service environment and adapt quickly to POS hardware and software troubleshooting.

Must-Have Skills

High school diploma or equivalent1+ years of experience in technical support or POS SupportFamiliarity with Windows operating systemsMicrosoft Office SuiteExcellent problem-solving and troubleshooting skills

Nice-to-Have Skills

Toast POS experienceAloha POS experiencePOS knowledge

Tools & Platforms

Toast POSAloha POS

Required Skills

1+ years of POS supportWindows operating systemsMicrosoft Office SuiteToast POS experienceAloha POS experiencePOS hardware troubleshootingprintersnetwork switchesISP uplinkPOS software/integrationstroubleshootingcustomer service

Hard Skills

Windows operating systemsMicrosoft Office SuitePOS hardwareToast POSAloha POSPrintersKDS DisplaysNetwork switchesISP/UplinkPOS software/integrationsTroubleshootingRemote monitoring and management systemTicketing systemCustomer serviceProblem-solving

Soft Skills

Excellent problem-solvingTroubleshootingCommunicationCustomer-service orientedFast-paced environment

Industry & Role

Industry SaaS

Job Function Provide first-level technical support for POS systems to ensure high-quality customer service in a remote setting.

Role Subtype IT Support Specialist

Tech Domains Windows Server, Microsoft 365, Networking / TCP-IP, ITSM / ServiceNow, VoIP / Unified Communications

Keywords for Your Resume

tier 1pos supporttoast posaloha poswindowsmicrosoft officepos hardwarenetwork switchesprinterskds displaysremote monitoring and managementremote supportproblem-solvingcustomer servicetroubleshootingfast-pacedtechnical supportretail pospoint-of-salefood service

Deal Breakers

Less than 1 year of experience in technical support or POS support, Unwillingness to work remote

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