About this role
Post-implementation CRM consultant delivering remote professional services for Veeva Vault/Veeva CRM deployments and ongoing enhancements in life sciences/healthcare environments.
Key Responsibilities
- Provide consulting on best practices and overall solutions
- Develop Vault and CRM expertise
- Build trusted advisor relationships
- Translate requirements into solutions
- Deploy changes to live environments
Technical Overview
Hands-on CRM configuration/administration, Vault/Veeva product knowledge, remote client delivery, tier 2/3 troubleshooting, stakeholder management, and post-implementation education.
Ideal Candidate
The ideal candidate is a senior CRM consultant with 3+ years configuring and administering CRM/Life Sciences software, preferably with Veeva Vault/CRM experience, capable of delivering remote professional services to multiple clients.
Must-Have Skills
3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise SoftwareExcellent verbal and written communications skillsincluding interpersonalemailand client-facing presentationsAbility to autonomously deliver professional services in a remote capacity supporting multiple clientsLegally authorized to work in the United States
Nice-to-Have Skills
Customer service or consulting experience with multiple client responsibilityVeeva CRM experience/knowledgeVeeva Vault platform experience/knowledge
Tools & Platforms
Veeva VaultVeeva Vault platformVeeva CRM
Required Skills
3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise SoftwareCRM configurationCRM administrationVeeva VaultVeeva Vault platformVeeva CRMremote professional servicestroubleshooting
Hard Skills
CRM configurationCRM administrationVeeva VaultVeeva Vault platformVeeva CRMRemote professional servicesTier 2 troubleshootingTier 3 troubleshooting
Soft Skills
Excellent verbal and written communicationsRelationship buildingIndependent workProblem-solvingCustomer-focused
Keywords for Your Resume
post-implementation consultantcrm suiteveeva vaultveeva crmcrm configurationcrm administrationremote professional servicestier 2 troubleshootingtier 3 troubleshootingstakeholdershealthcarelife sciencesenterprise softwaredeploy changesproduct releaseschange managementremote capacityconsultingVeeva VaultVeeva CRMCRM configurationCRM administrationcustomer relationshipstroubleshooting
Deal Breakers
3+ years CRM/configuration experience, Remote-capable client-facing delivery, Authorized to work in the United States
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