About this role
The Post Production Support Specialist (PPSS) supports customers after go-live of the Charles River Investment Management Solution (CRIMS) implementation. The role focuses on analyzing requirements, configuring and tuning the application, testing workflows, resolving issues, and training users throughout the post go-live journey.
Key Responsibilities
- Analyze and evaluate requirements/issues and provide product expertise
- Educate customers on CRIMS methodologies and functionality
- Evaluate requirements to identify enhancements and document improvements
- Maintain client issues list and provide status reporting
- Train users on existing workflows and gather requirements for new asset classes/security types/business lines
Technical Overview
This is a client-facing production support and implementation support role embedded in Charles River Development/State Street Alpha. The specialist troubleshoots CRIMS application issues, influences optimal configuration, validates fixes, documents requirements and defects, and supports front-to-back investment management workflows.
Ideal Candidate
The ideal candidate is a mid-level support specialist with 3–5 years of hands-on financial industry experience supporting or implementing Front, Middle, or Back Office investment management systems. They have strong product and client-facing skills, including configuring and tuning Charles River Investment Management Solution (CRIMS), testing workflows, troubleshooting post go-live issues, and training users.
Must-Have Skills
Front Office investment management systemsMiddle Office investment management systemsBack Office investment management systemspost go-live production supportCharles River Investment Management Solution (CRIMS)application configurationapplication tuningworkflow testingtraining usersissue resolution
Nice-to-Have Skills
hands-on experience in financial industryimplementation or support of FrontMiddle or Back Office Investment Management systems
Tools & Platforms
Charles River Investment Management Solution (CRIMS)State Street AlphaClient SupportProduct Management
Required Skills
Charles River Investment Management Solution (CRIMS)post go-live production supportapplication configurationapplication tuningworkflow testingissue troubleshootingtraining usersclient requirements analysisstatus reportingdefect resolution processFront OfficeMiddle OfficeBack Office
Hard Skills
Charles River Investment Management Solution (CRIMS)Charles River solutionsState Street AlphaFront Office investment management systemsMiddle Office investment management systemsBack Office investment management systemspost go-live production supportapplication configurationapplication tuningworkflow testingissue troubleshootingclient requirements analysisrequirement documentationtraining usersclient issues list maintenancestatus reportingdefect communicationdefect resolution supportvalidating fixesdocumentation error identificationroot cause troubleshooting (implied via troubleshooting application issues)integration/liaison with Charles River Technical Supportsoftware quality defect validationasset classes requirements gatheringsecurity types requirements gatheringbusiness line requirements gathering
Soft Skills
customer educationclient relationship managementproduct expertise and guidancecross-functional liaisonwritten communicationverbal communicationstakeholder communicationproblem-solvingcontinuous improvement mindsetdetail orientation
Keywords for Your Resume
Post Production Support SpecialistPPSSPost Go Live Production Support SpecialistsCharles River Development (CRD)Charles River Investment Management Solution (CRIMS)State Street Alphapost go-liveproduction supportclient requirementsapplication configurationapplication tuningFront OfficeMiddle OfficeBack OfficeInvestment Management systemsworkflow testingissue troubleshootingtraining usersdefect resolution processstatus reportingmaintaining a client issues listdocument requirementsbest practicesasset classessecurity typesbusiness line
Deal Breakers
3-5 years of hands-on financial industry experience supporting or implementing investment management systems, Experience supporting post go-live production support for Front, Middle or Back Office systems, Experience with Charles River Investment Management Solution (CRIMS)
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