About this role
Assigns field resources and supports system supervisors during emergent and operating events, including outage/system event trouble analysis. Analyzes circuit design and trouble calls to determine trouble locations, causes, and appropriate corrective measures while executing trouble and crew assignments.
Key Responsibilities
- Assign field resources for emergent and operating events
- Provide initial and continuous support to system supervisors and field crews during outage events
- Analyze circuit design, trouble calls, outage size, and operating orders (restore before repair) under direction
- Monitor system alarms and enter job/status data to support crews
- Determine trouble location and route trouble reports, then execute trouble/operating crew assignments
Technical Overview
Focuses on outage operations analysis using computer systems and detailed review of circuit design, trouble calls, outage size, and operating orders (including restore before repair). Monitors system alarms and maintains accurate records of system configuration; no explicit software platform beyond “computer systems” is named.
Ideal Candidate
The ideal candidate is a dispatcher/operations professional who can support system supervisors during outage and operating events by performing circuit design and trouble-call analyses. They have experience working with system alarms, documenting and recording operating orders (including restore before repair orders), and assigning field resources and crews during routine, storm, and emergency situations.
Must-Have Skills
Assign field resources to work on emergent and operating eventsProvide significant support to system supervisors and field organizations for initial/continuous trouble analysis during outage/system eventsPerform detailed reviews of circuit design and reviewing/recording trouble callsoutage analysis and operating orders review under the direction of a system supervisor
Tools & Platforms
computer systemsprotective taggingoperating orders
Required Skills
Assign field resourcesemergent eventsoperating eventscomputer systemssystem supervisors supportinitial/continuous trouble analysiscircuit design reviewtrouble call recordingoutage size analysisoperating orders review and recordingrestore before repair operating orderssystem configuration record keepingoutage analysissystem alarms monitoringjob entry status datadistribution trouble callstrouble location determinationcause analysiscorrective measurestrouble report routingresource assignmentscrew assignmentsstorm situationsemergency situations
Hard Skills
power dispatchassigning field resourcesemergent events responseoperating events analysiscomputer systems data reviewtrouble analysiscircuit design reviewtrouble call recordingoutage size analysisoperating orders review and recordingrestore before repair operating orderssystem configuration record keepingoutage analysis using detailed trouble analysisprotective tagging analysissystem alarms monitoringentering job status datadistribution trouble calls receivingtrouble location determinationcause analysiscorrective measures advisingrouting trouble reports to appropriate company unit or resourceresource assignment and trouble/operating crew assignmentsstorm and emergency situation assignment adjustmentsemergency response support
Soft Skills
communication with system supervisors and field crewssituational awarenessdecision support and judgmentdetail orientationability to work under pressure during outagescoordination across teams
Keywords for Your Resume
Power Dispatcherfield resourcesemergent eventsoperating eventscomputer systemssystem supervisorsfield organizationstrouble analysiscircuit designtrouble callsoutage size analysisoperating ordersrestore before repair operating orderssystem configurationoutage eventssystem alarmsdistribution trouble callsprotective tagging analysiscorrective measurestrouble report routingresource assignmentscrew assignmentsstormemergency situationsEEI SOPD II Test
Deal Breakers
Ability to complete the testing requirement: EEI SOPD II Test, Inability to perform detailed trouble analysis (including circuit design and outage size analysis)
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