Position Details

Type Not Specified

Experience executive

Exp. Years Not specified

Education Not specified

Category Consulting & Advisory

About this role

This role is responsible for helping customers adopt Amazon Connect's AI capabilities by leading technical discovery and ensuring customer data readiness. The specialist solutions architect works closely with customers to structure data assets so AI agents can reliably retrieve and act on the right information.

Key Responsibilities

Lead technical discovery sessions and define actionable implementation plans
Perform customer data readiness assessments and identify data gaps
Build the data foundation for effective AI agent tool use and RAG-powered responses
Guide customers through PoC to pre-production for Amazon Connect deployments
Translate customer insights into recommendations that strengthen product roadmaps

Technical Overview

You will perform customer data readiness assessments (quality, accessibility, structure, governance) and design remediation approaches using data pipelines and structured knowledge bases. The work includes supporting agentic AI implementations and enabling RAG-powered responses from CRM and operational systems, moving deployments from proof-of-concept to pre-production.

Ideal Candidate

The ideal candidate is a Principal-level Solutions Architect focused on Amazon Connect AI adoption, with deep experience assessing customer data readiness for AI agents. They lead technical discovery sessions, translate requirements into implementation plans, and guide customers from proof-of-concept to pre-production. They are data-driven and customer-obsessed, with strong understanding of CRMs, knowledge bases, ticketing systems, and governance needed for RAG-powered responses.

Must-Have Skills

Lead technical discovery sessions with customer teamsAssess and prepare customer data assets for AI agents to reliably accessretrieveand act on the right informationConduct data readiness assessments (qualityaccessibilitystructuregovernance)Identify data gaps and recommend remediation strategiesHelp customers build the data foundation for effective AI agent tool use and RAG-powered responsesTranslate discovery findings into actionable implementation plansAccelerate customer adoption of Amazon Connect's AI capabilities

Nice-to-Have Skills

Strengthening product roadmap with data and insightsMoving customers from proof-of-concept to pre-production

Tools & Platforms

Amazon ConnectCRMs

Required Skills

Amazon Connectsolutions architecturecustomer engagementtechnical discovery sessionscustomer data readinessdata readiness assessmentsdata qualitydata accessibilitydata structuredata governancedata pipelinesknowledge basesCRMsticketing systemsorder managementAI agent tool useRAG-powered responsesproof-of-conceptpre-productiongo-to-market plans

Hard Skills

customer engagementtechnical discovery sessionsAmazon ConnectAI capabilitiescustomer data readinessdata readiness assessmentsdata qualitydata accessibilitydata structuredata governancedata pipelinesknowledge basesCRMsticketing systemsorder managementAI agent tool useRAG-powered responsesproof-of-conceptpre-productiongo-to-market plansdata landscape assessmentdata gaps identificationremediation strategiesdata insights to product teams

Soft Skills

customer-obsessed mindsetbusiness and technical communicationleadership in technical discoverystrategic thinkingwork backwards from customer problemscollaboration across AWS (#OneTeam)problem-solvingbuilding data-driven businesses

Industry & Role

Industry SaaS

Job Function Architect and implement customer data readiness and AI adoption for Amazon Connect

Role Subtype Solutions Architect

Tech Domains Amazon Web Services, AI & Machine Learning, Data & Analytics

Keywords for Your Resume

PrincipalPrincipal Applied AI Solutions ArchitectSolutions ArchitectAmazon ConnectAWS Specialist and Partner OrganizationAWS Specialist & Partner (ASP)Applied AI SolutionsCustomer Data Readinessdata readiness assessmentsdata pipelinesknowledge basesCRMsticketing systemsorder managementAI agentsagentic AIRAG-powered responsesproof-of-conceptpre-productiongo-to-market planstechnical discovery sessionscustomer engagement

Deal Breakers

Must demonstrate experience with customer data readiness and data readiness assessments, Must have Amazon Connect AI capability adoption experience, Must have experience enabling RAG-powered responses via knowledge bases and data pipelines

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Principal Applied AI Solutions Architect, Amazon Connect

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