Position Details

Salary $155K – $220K USD / year

Type Not Specified

Experience lead

Exp. Years Not specified

Education Not specified

Category Cloud & Infrastructure

About this role

This role involves leading the technical design and architecture of Google Cloud CX solutions for customer engagement and contact centers, focusing on innovative, scalable platforms.

Key Responsibilities

Lead technical discovery and architecture for CX projects
Collaborate with customers and partners
Design integrated engagement platforms
Unify AI and contact center technologies
Drive scalable, impactful solutions

Technical Overview

The technical environment includes Google Cloud Platform, Dialogflow CX, Gemini Enterprise, and AI-powered contact center tools, requiring expertise in cloud architecture and real-time systems.

Ideal Candidate

The ideal candidate is a senior cloud solutions architect with extensive experience in Google Cloud Platform, specializing in customer engagement and contact center solutions. They possess strong technical design skills and a strategic mindset to lead complex CX projects.

Must-Have Skills

Google Cloud CXGCPAICustomer EngagementContact Center SolutionsSolution ArchitectureTechnical DesignReal-time Systems

Nice-to-Have Skills

Gemini EnterpriseDialogflow CXAgent AssistCCaaSCRM IntegrationTelephony Integration

Tools & Platforms

Google Cloud PlatformDialogflow CXGemini EnterpriseAgent AssistCCaaS

Required Skills

Google Cloud CXGCPDialogflow CXAgent AssistCCaaSCustomer EngagementContact Center SolutionsSolution ArchitectureTechnical DesignAI

Hard Skills

Google Cloud PlatformGCPDialogflow CXAgent AssistContact Center as a Service (CCaaS)AICustomer Engagement SolutionsReal-time Engagement PlatformsCRMTelephony Systems

Soft Skills

LeadershipCommunicationCollaborationProblem-solvingStrategic Thinking

Industry & Role

Industry Technology / Cloud Computing

Job Function Lead the design and implementation of Google Cloud CX customer engagement solutions

Keywords for Your Resume

Principal ArchitectGoogle Cloud CXGCPDialogflow CXAgent AssistCCaaSCustomer EngagementReal-time Engagement PlatformsSolution ArchitectureTechnical DesignAIContact Center SolutionsCRMTelephony SystemsCloud ComputingContact Center as a ServiceCustomer ExperienceContact Center

Deal Breakers

Lack of experience with Google Cloud CX or GCP, No background in contact center solutions, Unable to work remotely in US

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Principal Architect: Google Cloud CX Solutions

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