✦ Luna Orbit — IT Support & Helpdesk

Principal Associate, Corporate Functions End User Support Specialist

at Capital One Financial

📍 2 Locations Unknown 💰 $108K – $124K USD / year Posted March 29, 2026
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Position Details

Salary $108K – $124K USD / year
Type Full-Time
Experience senior
Exp. Years 3+ years
Education High School Diploma, GED or equivalent certification
Category IT Support & Helpdesk

About this role

Principal Associate to lead end-user support governance for Capital One’s enterprise LMS (One Learn) and related learning technologies, driving proactive improvements and cross-functional collaboration.

Key Responsibilities

  • Identify trends across end-user support requests and platform issues
  • Lead root cause analysis for recurring issues
  • Own proactive improvement initiatives to reduce future support volume
  • Partner with product, technology, and data teams to translate pain points into requirements
  • Influence governance standards and scale learning ecosystem

Technical Overview

Focus on LMS governance, platform stability, and end-user support processes; collaboration with product, technology, and data teams; familiar with content operations and metadata.

Ideal Candidate

The ideal candidate has 3+ years in end-user support for enterprise tech, plus 1 year in process optimization across multiple teams. They should excel at governance, platform stabilization, and collaborating with product, technology, and data teams to improve LMS operations.

Must-Have Skills

None listed

Required Skills

end-user supportplatform administrationgovernanceLMSOne Learnprocess optimizationintake processesescalation pathsdocumentationteamwork

Industry & Role

Industry Banking
Job Function Lead end-user support governance for Capital One's enterprise LMS and related learning technologies
Role Subtype End User Support
Tech Domains LMS, Learning Content Management, Platform Governance, Process Improvement, Documentation Tools

Keywords for Your Resume

end user supportlmsone learnlearning technologiesgovernanceplatform administrationprocess optimizationintake processesescalation pathsdocumentationtoolinglms supportlearning management systemlearning content operationscontent publishingmetadataagiledata teamsproducttechnology teamsend-user support

Deal Breakers

Not meeting the 3+ years in end-user support, unwilling to work across multiple locations

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