Position Details

Salary $113K – $182K USD / year

Type Full-Time

Experience lead

Exp. Years 15+ years

Education Bachelor's degree

Category ERP & CRM Systems

About this role

Principal CRM Platform Owner to lead SNHU's integration platforms (Mulesoft primary, Salesforce secondary), defining vision, roadmaps, governance, and vendor management for CRM and integration capabilities.

Key Responsibilities

Build partnerships and lead value-based decisions
Define Mulesoft vision and roadmap
Lead scrum teams and governance
Oversee platform health and security
Manage budgets and vendors

Technical Overview

Focus on Mulesoft and Salesforce ecosystems, integration and API orchestration, Education Data Architecture, governance and security policies, vendor management, and SCRUM/Agile leadership.

Ideal Candidate

Seasoned IT leader with 15+ years in integrations and CRM, specializing in Mulesoft and Salesforce, able to define vision and roadmaps, mentor teams, manage vendors, and govern complex CRM integration programs in an education context.

Must-Have Skills

15+ years of IT experienceintegration platforms (Mulesoft preferred) and CRM ecosystems (Salesforce)Bachelor's degreeExperience with API managementdata integrationand orchestration using Mulesoft or similarExperience with Salesforce object management and Education Data ArchitectureAccessibility and usability design approaches

Nice-to-Have Skills

Mulesoft Certified Developer/ArchitectSalesforce Certified AdministratorITIL v4 FoundationAgile/SCRUMBA certification (CCBACBAPPMI-PBA)

Tools & Platforms

MulesoftSalesforceEducation Data ArchitectureAPIsVendor management

Required Skills

MulesoftSalesforceintegrationAPI managementdata integrationEducation Data ArchitectureSalesforce Object Managementgovernanceepicsuser storiesvendor management

Hard Skills

MulesoftSalesforceCRM platformsintegrationdata integrationAPI managementEducation Data ArchitectureSalesforce Object Management

Soft Skills

leadershipstakeholder managementcommunicationvendor managementmentoring

Certifications

Preferred

Mulesoft Certified DeveloperMulesoft Certified ArchitectSalesforce Certified AdministratorITIL v4 FoundationAgileSCRUMCCBACBAPPMI-PBA

Industry & Role

Industry Education

Job Function Lead SNHU's CRM integration platform strategy and execution, aligning Mulesoft and Salesforce with institutional goals

Role Subtype Salesforce Admin

Keywords for Your Resume

principal crm platform ownermulesoftsalesforcecrmintegrationapi managementdata integrationorchestrationEducation Data ArchitectureSalesforce Object ManagementMulesoft Certified DeveloperSalesforce Certified AdministratorITIL v4 FoundationAgileSCRUMvendor managementgovernanceepicsuser storiesrequirementsMulesoftSalesforceAPI managementITIL v4

Deal Breakers

15+ years of IT experience required, Lack of Mulesoft or Salesforce expertise, Inability to work fully remote from approved states

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Principal CRM Platform Application Owner

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