Position Details
About this role
This role involves managing and optimizing the Microsoft Dynamics 365 ERP and CRM solutions for Caterpillar dealers, supporting digital transformation and operational efficiency.
Key Responsibilities
- Define product vision and roadmap
- Manage system backlog and updates
- Oversee system integrations and updates
- Collaborate with stakeholders to gather requirements
- Drive continuous improvement initiatives
Technical Overview
The technical environment includes Microsoft Dynamics 365 modules such as Finance & Operations, Customer Engagement, Retail, and Project Operations, with integrations via Dual Write and utilization of Power Platform tools.
Ideal Candidate
The ideal candidate is a mid-level ERP professional with extensive experience in Microsoft Dynamics 365, particularly in Finance & Operations and Customer Engagement modules. They possess strong stakeholder management skills and a background in implementing standardized ERP templates for manufacturing or industrial companies.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Microsoft Dynamics 365, No ERP or CRM implementation background, Inability to manage stakeholder requirements, No experience with Dual Write or Power Platform
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