✦ Luna Orbit — IT Support & Helpdesk

Principal Engineer - Agentic AI for IT Operations

at Ally Financial

Hybrid Posted March 13, 2026
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Position Details

Type Full-Time
Experience lead
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Lead the design and implementation of AI-driven automation solutions to improve IT operations, incident response, and risk management across complex enterprise environments.

Key Responsibilities

  • Design AI automation solutions
  • Collaborate with security and operations teams
  • Ensure compliance and reliability
  • Architect incident management workflows
  • Lead technical adoption

Technical Overview

Focus on agentic AI solutions, incident and change workflows, security compliance, cloud and on-premises environments, SaaS and COTS applications.

Ideal Candidate

The ideal candidate is a senior technical leader with expertise in AI automation solutions for IT operations, particularly incident, change, and problem management. They possess deep knowledge of security, cloud, and enterprise IT environments, with a collaborative approach to driving operational reliability.

Must-Have Skills

Agentic AI solutionsincident managementchange managementproblem managementautomationcollaborative mindset

Nice-to-Have Skills

Security compliancecloud architectureenterprise ITrisk management

Tools & Platforms

Security teamsEnterprise OperationsApplication teams

Required Skills

Agentic AIincident managementchange managementproblem managementautomationsecuritycloudSaaSCOTSapplication architecture

Hard Skills

Agentic AIArtificial IntelligenceAI automationIncident managementChange managementProblem managementAutomationSecurityCloudOn-premisesSaaSCOTSApplication architectureAI-driven solutions

Soft Skills

collaborative mindsetproblem solvingleadershiptechnical expertisecommunication

Industry & Role

Industry Technology
Job Function Develop and lead AI automation solutions for IT operations

Keywords for Your Resume

Principal EngineerAgentic AIIncident managementChange managementProblem managementAI automationSecurityCloudOn-premisesSaaSCOTSApplication architectureAI-driven automationOperational reliabilityRisk managementincident managementchange managementproblem managementautomationsecuritycloudon-premises

Deal Breakers

Lack of experience with AI automation in IT operations, No background in incident or change management, Unwillingness to work in a hybrid environment, No experience collaborating with security and enterprise teams

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