Position Details

Type Full-Time

Experience lead

Exp. Years 5+ years

Education Not specified

Category Software Engineering

About this role

Principal Engineer, Fin AI Agent, leads architectural and hands-on engineering work in an AI-first environment to push the boundaries of AI-powered customer service.

Key Responsibilities

Partner on strategic pillar-level decisions; spin up 0-to-1 work streams; lead experimental work on AI frontier; run A/B tests and prompt engineering; shape long-term technical strategy

Technical Overview

Deep engineering role across AI/LLM features, prompt engineering, A/B testing, evaluation pipelines, and architecture; emphasizes hands-on code and scale of AI capabilities within Intercom's Fin agent.

Ideal Candidate

The ideal candidate is a senior principal engineer with deep hands-on AI software experience, capable of shipping features end-to-end, performing prompt engineering, and evaluating LLM-powered capabilities in an AI-first environment.

Must-Have Skills

engineering depth and product thinkinghands-on codingexperience with AI frontierprompt engineeringLLM-powered features

Tools & Platforms

Claude CodeMCP serversshared context

Required Skills

engineering depth and product thinking; hands-on coding; 5+ years of experience; role involves AI frontierprompt engineeringA/B testingarchitectureand full-stack work

Hard Skills

Principal EngineerAI EngineerNLP EngineerLLM Engineer

Soft Skills

product thinkingengineering depthhands-onleadershipfast-moving

Industry & Role

Industry SaaS

Job Function Hands-on principal engineer driving AI-first Fin agent development and architectural direction.

Role Subtype Principal Engineer

Keywords for Your Resume

Principal EngineerFin AI AgentAI-first developmenthands-onarchitectureLLMprompt engineeringA/B testingevaluationsaccuracycostlatencyClaude CodeMCP serversshared contextfull stackengineering depthproduct thinkingsenior engineersstaff engineersevaluation

Deal Breakers

Lack of hands-on coding ability, No experience with AI/LLM initiatives

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