✦ Luna Orbit — IT Support & Helpdesk

Principal Lead-Network Engineer

at Ameriprise Financial

📍 3 Locations Hybrid Posted March 24, 2026
Type Not Specified
Experience lead
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role involves leading technology operations teams, managing vendor relationships, and ensuring operational excellence in a hybrid work environment within the financial services sector.

  • Provide operational leadership
  • Manage network teams
  • Coordinate with vendors
  • Maintain documentation and KPIs
  • Support hybrid environment

Focus on network operations, incident management, vendor coordination, documentation, and operational planning in a hybrid setting.

The ideal candidate is a senior network operations leader with extensive experience managing technology operations teams, vendor relationships, and incident support in a hybrid environment. Strong leadership, communication, and operational planning skills are essential.

Network leadershipOperational supportVendor managementDocumentationBudget planning
CMDB managementIncident managementKPI dashboardsVendor invoice review
CMDBVendor management tools
Network leadershipoperational supportincident managementvendor managementdocumentationKPI dashboardsbudget planningvendor invoicescross-trainingteam leadership
Network LeadershipOperational leadershipIncident managementVendor managementDocumentationConfiguration Management DatabaseKPI dashboardsOperational supportBudget planningVendor invoice review
LeadershipDelegationCross-trainingCommunicationProblem-solvingTeam coordinationOperational insight
Industry Financial Services
Job Function Lead and oversee technology operations and network support teams.
Role Subtype Systems Administrator
Network leadershipOperational supportIncident managementVendor managementDocumentationConfiguration Management DatabaseKPI dashboardsBudget planningVendor invoice reviewIT operationsVendor escalationTeam leadershipCross-trainingOperational excellenceTechnology operationsnetwork leadershipincident managementvendor managementdocumentationbudget planningvendor invoicescross-trainingteam leadershipoperational support

Lack of leadership experience, No experience with vendor management, Inability to support hybrid work, No background in network operations

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