About this role
Lead Amazon Luna's customer research strategy by building scalable research frameworks and methodologies that drive long-term product, content, and business decisions. Serve as a trusted advisor to senior leadership and deliver actionable insights to solve complex, undefined problems in the cloud gaming market.
Key Responsibilities
- Develop scalable research frameworks and methodologies
- Influence and define business strategies through data-driven insights
- Lead the definition, design, and delivery of advanced cross-cutting research initiatives
- Serve as a trusted advisor to senior leadership
- Identify and synthesize emerging trends and manage external research partner relationships
Technical Overview
This is a research and strategy leadership role focused on designing advanced, cross-cutting research initiatives using customer/market research methods. The work involves data-driven insights, trend synthesis across gaming and subscription services, and governance of research budgets and external research/vender relationships.
Ideal Candidate
The ideal candidate is a principal-level market research professional with 10+ years of experience building customer research strategies and scalable research frameworks. They lead advanced, cross-cutting research initiatives, generate actionable, data-driven insights for senior leadership, and manage research budgets and external vendor/partner relationships, with a strong understanding of gaming and subscription services.
Must-Have Skills
Experience using data to influence business decisionsExperience communicating results to senior leadership10+ years of experienceExperience leading research teams and mentoring research professionalsExperience establishing research methodologies and frameworksExperience managing research budgets and vendor relationships
Nice-to-Have Skills
Experience in the gaming industryExperience in customer researchmarket researchor related field (10+ years)5+ years of experience in subscription-based business modelsExperience developing research strategies for global gaming platforms or subscription servicesExperience building consensus across stakeholder groups with different p
Required Skills
Customer research strategy developmentMarket researchResearch frameworks and methodologiesData-driven insightsResearch initiative designActionable insights deliveryEmerging trends synthesisGaming and subscription services analysisExternal research partner relationship managementResearch budget managementVendor relationship managementCommunicating results to senior leadershipLeading research teamsMentoring research professionalsDeveloping research best practices
Hard Skills
Customer research strategy developmentCustomer research frameworks and methodologiesMarket researchMarket segment identificationData-driven insightsResearch initiative designAdvanced research initiatives leadershipCross-cutting research initiativesActionable insights generationEmerging trends synthesisGaming industry trend analysisSubscription services trend analysisExternal research partner relationship managementResearch best practices developmentResearch budget managementVendor relationship managementCommunicating results to senior leadershipExperience using data to influence business decisionsDefining vision for customer insights driving product developmentDefining vision for how customer insights drive business growthContent decision influenceProduct decision influenceBusiness decision influenceCloud gaming market strategy influenceBuilding scalable research frameworksDeveloping new mechanisms to generate data and share insights
Soft Skills
Strategic leadershipTrusted advisor to senior leadershipInfluencing stakeholdersConsensus buildingCommunication of complex insightsMentoringRelationship managementCross-functional collaboration
Keywords for Your Resume
Principal Market ResearcherPrincipal Market ResearchMarket Researchcustomer research strategycustomer researchresearch frameworksmethodologiesscalable research frameworksadvancedcross-cutting research initiativesactionable insightstrusted advisorsenior leadershipdata-driven insightsdata to influence business decisionsemerging trendsgamingcloud gamingsubscription servicessubscription-based business modelsresearch methodologies and frameworksresearch teamsmentoringresearch budgetsvendor relationshipsexternal research partnersresearch strategymarket segmentsstrategic opportunitiesPrime GamingAmazon Lunagaming industry
Deal Breakers
10+ years of experience, Experience using data to influence business decisions, Experience communicating results to senior leadership, Experience leading research teams and mentoring research professionals, Experience establishing research methodologies and frameworks, Experience managing research budgets and vendor relationships
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