Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This role involves driving customer success and enterprise adoption of AWS observability solutions, working closely with clients to implement and optimize monitoring strategies.

Key Responsibilities

Engage with customers to implement observability solutions
Develop adoption strategies
Build customer relationships
Support enterprise monitoring needs
Drive solution value realization

Technical Overview

The position requires expertise in AWS cloud services, observability tools, distributed systems, AI/ML, and DevOps practices to support customer success initiatives.

Ideal Candidate

The ideal candidate is a customer success specialist with enterprise experience in observability platforms, strong understanding of distributed systems, and the ability to engage CxO-level stakeholders to drive adoption of AWS observability solutions.

Must-Have Skills

Experience with observability platformsCustomer engagementDistributed systems monitoringDevOps practicesEnterprise experience

Nice-to-Have Skills

Open-source solutionsAI and MLTelemetry analysisSolution adoption

Tools & Platforms

AWSAmazon Web ServicesObservability toolsTelemetry platforms

Required Skills

AWSAmazon Web ServicesObservabilityDistributed systems monitoringAIMLCustomer successTelemetryDevOps

Hard Skills

AWSAmazon Web ServicesObservabilityFull-stack observabilityDistributed systems monitoringAIMLCustomer success strategiesTelemetryDevOps

Soft Skills

Customer engagementStrategic thinkingRelationship buildingTechnical credibilityCross-functional collaboration

Industry & Role

Industry Cloud Computing / SaaS / Observability

Job Function Customer success and technical consulting in cloud observability

Keywords for Your Resume

AWSAmazon Web ServicesObservabilityFull-stack observabilityDistributed systems monitoringAIMLCustomer successTelemetryDevOpsEnterprise adoptionSolution strategiesCustomer engagementCross-functional collaborationPost-launch supportEnterprise experienceSolution adoption

Deal Breakers

Lack of experience with observability platforms, No customer engagement experience, Unwilling to work in Mountain View, CA

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