✦ Luna Orbit — Cloud & Infrastructure

Principal Presales Engineer, Product Specialist

at Twilio

📍 Remote, US Remote 💰 $138K – $192K USD / year Posted March 12, 2026
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Position Details

Salary $138K – $192K USD / year
Type Not Specified
Experience senior
Exp. Years 5+ years
Education Not specified
Category Cloud & Infrastructure

About this role

This role involves designing and validating complex multi-product solutions in CPaaS, AI, and contact center domains, supporting customer engagements and technical validation efforts.

Key Responsibilities

  • Develop solution architectures
  • Build prototypes and PoCs
  • Support technical validation
  • Collaborate with sales and engineering
  • Engage with customers

Technical Overview

The position requires expertise in solution architecture, prototyping, proof-of-concept development, and experience with Twilio platform and related tools.

Ideal Candidate

The ideal candidate is a senior solution architect with over 5 years of experience in designing multi-product CPaaS solutions, specializing in AI and contact center integrations. They excel in technical validation, prototyping, and customer engagement.

Must-Have Skills

5+ years presales or solution architectureDesigning multi-product solutionsTechnical validationCustomer engagementSolution architecture

Nice-to-Have Skills

AI integrationContact center solutionsGlobal scale architecturesPrototypingProof-of-concept development

Tools & Platforms

Twilio platformPrototyping toolsSolution design tools

Required Skills

Solution designSolution architectureCPaaSContact centerAIPrototypingProof-of-concept

Hard Skills

Solution designSolution architectureCPaaSContact centerAIPrototypingProof-of-conceptMulti-product solutionsTechnical validationCustomer engagement

Soft Skills

Technical communicationProblem-solvingCollaborationCustomer focusInnovation

Industry & Role

Industry Telecommunications
Job Function Solution architecture and technical validation for CPaaS and AI solutions

Keywords for Your Resume

Solution designSolution architectureCPaaSContact centerAIPrototypingProof-of-conceptSolution validationCustomer engagementTechnical communication

Deal Breakers

Less than 5 years of presales experience, Lack of solution architecture background, No experience with CPaaS or AI, Inability to work remotely

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