Position Details

Type Full-Time

Experience lead

Exp. Years Not specified

Education Not specified

Category AI & Machine Learning

About this role

This role involves leading the development of AI backend services and orchestration engines at Twilio, focusing on AI agent platforms and customer support automation. The position emphasizes strategic AI integration and performance optimization.

Key Responsibilities

Design AI orchestration strategies
Lead telemetry data ingestion processes
Develop proactive AI nudges
Ensure AI agent performance
Partner with cross-functional teams

Technical Overview

The technical environment includes AI/ML models, backend API development, telemetry data ingestion, and real-time AI orchestration for customer engagement channels.

Ideal Candidate

The ideal candidate is a senior AI/ML engineer with extensive experience in large language models, backend AI services, and telemetry systems. They possess strong leadership skills and a strategic mindset to drive AI orchestration and customer support innovations.

Must-Have Skills

AILarge Language ModelsBackend servicesTelemetryProactive engagementAI orchestrationKnowledge ingestionPerformance optimization

Nice-to-Have Skills

Support channelsConversational AIReal-time telemetryNudgesCustomer friction prediction

Tools & Platforms

APIsTelemetry systemsSupport channels (ConsoleSMSSlack)

Required Skills

AILarge Language ModelsBackend ServicesTelemetryRAGFine-tuningConversational AIAPIKnowledge ingestionCustomer friction prediction

Hard Skills

Artificial IntelligenceAILLMLarge Language ModelBackend ServicesAI OrchestrationTelemetryRetrieval-Augmented GenerationRAGFine-tuningPerformance OptimizationConversational AIAPITelemetryTelemetry ingestionTelemetry telemetry

Soft Skills

LeadershipStrategyCollaborationCommunicationProblem-solvingTechnical visionCross-functional partnership

Industry & Role

Industry SaaS

Job Function Lead AI backend and orchestration development for customer support platforms

Role Subtype AI & Machine Learning

Tech Domains Artificial Intelligence, Large Language Models, APIs

Keywords for Your Resume

AIArtificial IntelligenceLarge Language ModelLLMBackend ServicesAI OrchestrationTelemetryRetrieval-Augmented GenerationRAGFine-tuningConversational AIAPIProactive engagementKnowledge ingestionCustomer friction predictionLarge Language ModelsBackend servicesAI orchestrationCustomer support

Deal Breakers

Lack of experience with Large Language Models, No background in AI orchestration, No experience with telemetry systems, Lack of leadership in AI projects

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Principal, Product Manager - AI / LLM

Get matched to jobs like this