About this role
Principal Product Manager leading AI/ML-powered loyalty initiatives; define vision for loyalty workstream; build strategic roadmap; collaborate with engineering, data science, design, and marketing; govern responsible AI; measure business impact
Key Responsibilities
- Define vision and strategy for loyalty workstream emphasizing AI/ML-driven engagement and member retention
- Build and execute a strategic roadmap for loyalty products
- Partner with engineering, data science, design, and marketing to strengthen the technical foundation and scalability
- Track industry trends and research in loyalty and AI/ML to inspire features and maintain competitive edge
- Lead governance of responsible AI/ML practices with model evaluation and continuous improvement
Technical Overview
AI/ML features, data-driven personalization, cross-functional collaboration; governance of AI practices; roadmaps; stakeholder alignment; measurable business impact
Ideal Candidate
The ideal candidate is a senior principal product manager with 10+ years PM experience in AI/ML, personalization, and consumer engagement, who can define strategy and roadmaps for loyalty programs and govern responsible AI.
Must-Have Skills
Bachelor's or Master's degree in a technicalquantitativeor business-related fieldor equivalent professional experience10+ years of product management experience with a Master's degree or 12+ years with a Bachelor's degreeStrong background in product management for AI/MLpersonalizationor consumer engagementDemonstrated success in delivering high-qualitytechnically complex products that leverage user-level signals and behavioral data
Nice-to-Have Skills
Strong analytical and problem-solving skills to define KPIsextract actionable insightsand drive innovative solutionsExcels at prioritizing and managing product backlogs in matrixed environmentsdriving clarity and focusOutstanding leadership and stakeholder managementwith experience aligning diverse teams and navigating ambiguity effectivelyExperience fostering an inclusive culture and mentoring talentAbility to communicate technical concepts with clarity and impact
Required Skills
AI/MLpersonalizationconsumer engagementdata-driven product managementbacklog prioritizationKPIsstakeholder managementcross-functional leadershipgo-to-marketdata signalsbehavioral data
Hard Skills
AI/ML product managementdata-driven product managementpersonalizationconsumer engagementbacklog prioritizationKPIsstakeholder managementcross-functional leadershipgo-to-marketdata signals
Soft Skills
leadershipstakeholder managementcommunicationmentoring talentambiguous environmentscollaboration
Keywords for Your Resume
principal product managerai ml loyalty engagementloyalty engagementretention and growthpersonalizationdata-driven productKPIsstakeholder managementcross-functional leadershipgo-to-marketresponsible aidata signalsuser-level signalsbehavioral dataanalyticslifetime valuesegment growthai mlmachine learningPrincipal Product ManagerAI/MLloyaltyresponsible AI
Deal Breakers
Lack of 10+ years PM experience or 12+ with Bachelor's, Lack of AI/ML or personalization background, Lack of data-driven KPIs and actionability, Lack of cross-functional leadership experience
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