✦ Luna Orbit — Product Management

Principal Product Manager, Digital Support Experience

at SoFi

📍 CA - San Francisco, WA - Seattle Remote Posted March 19, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 10+ years
Education Bachelor’s degree or higher in a technical discipline
Category Product Management

About this role

This role involves leading the development of next-generation digital support features, including chatbots and automation, to improve member experience and support efficiency at SoFi.

Key Responsibilities

  • Develop support strategy
  • Lead technical integrations
  • Design conversational UI
  • Implement automation solutions
  • Enhance member support experience

Technical Overview

Focus on conversational UI, automation tools, technical integrations, and data analysis to create a seamless digital support ecosystem.

Ideal Candidate

The ideal candidate is an experienced product manager with a strong background in digital support solutions, chatbots, and automation. They excel in leading technical integrations and advocating for customer needs in a fintech environment.

Must-Have Skills

10+ years product managementDigital support featuresCustomer advocacyTechnical integrations

Nice-to-Have Skills

Conversational UIAutomationChatbotsData analysis

Tools & Platforms

ChatbotsAutomation toolsCustomer support platforms

Required Skills

Product managementdigital supportcustomer supportchatbotsautomationconversational UIuser experiencetechnical integrationsdata analysis

Hard Skills

Product ManagementDigital SupportCustomer SupportChatbotsAutomationConversational UIUser ExperienceTechnical integrationsData analysis

Soft Skills

Strategic thinkingLeadershipCommunicationProblem-solvingCustomer advocacy

Industry & Role

Industry Fintech
Job Function Lead digital support product development
Role Subtype Product Management
Tech Domains Chatbots, Automation, Customer Support Platforms

Keywords for Your Resume

product managementdigital supportcustomer supportchatbotsautomationconversational UIuser experiencetechnical integrationsdata analysiscustomer advocacyremoteseniorfintechsupport featuresdigital transformationsupport ecosystem

Deal Breakers

No experience with digital support or chatbots, Lack of product management background, No technical integration experience

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