✦ Luna Orbit — Product Management

Principal Product Manager, Self-Service

at Expedia Group

📍 Washington - Seattle Campus Remote 💰 $224K – $313K USD / year Posted March 05, 2026
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Position Details

Salary $224K – $313K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Product Management

About this role

Lead the development of self-service travel experiences leveraging AI and customer insights to improve loyalty and reduce contact costs.

Key Responsibilities

  • Define product strategy and roadmap
  • Drive self-service adoption
  • Partner with cross-functional teams
  • Leverage AI for personalization
  • Improve customer trip management

Technical Overview

Focus on AI-powered personalization, multi-channel platforms including web, app, voice, and virtual agents, with data-driven decision making.

Ideal Candidate

The ideal candidate is a senior product manager with extensive experience in AI-driven self-service platforms, preferably within the travel industry. They possess strong leadership skills, a strategic mindset, and a proven ability to collaborate across teams to deliver customer-centric solutions.

Must-Have Skills

Product strategyAI/MLRoadmap developmentCross-functional collaboration

Nice-to-Have Skills

Travel industry knowledgeCustomer experience design

Tools & Platforms

AI/MLWebMobileVoice channels

Required Skills

Product strategyAI/MLCustomer-centric policiesWebMobileVoice channelsData analysisCross-functional collaboration

Hard Skills

Product StrategyAI-powered personalizationCustomer-centric policiesWebappvirtual agentvoice channelsRoadmap developmentData analysisCross-functional collaboration

Soft Skills

LeadershipCommunicationStrategic thinkingCollaborationProblem-solving

Industry & Role

Industry Travel & Hospitality
Job Function Product management for self-service travel platform

Keywords for Your Resume

Principal Product ManagerSelf-ServiceAIArtificial IntelligenceProduct RoadmapCustomer ExperienceTravel IndustryWebMobileVoice channelsData analysisCross-functional collaborationProduct StrategyTravelSelf-serviceCustomer-centricAI/MLRoadmap developmentCustomer experienceTravel industry

Deal Breakers

Lack of experience in product management, No experience with AI/ML, Inability to work remotely, No travel industry background

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