✦ Luna Orbit — Project & Program Management

Principal Strategic Initiatives Lead, Customer Success Center of Excellence, AWS Specialist and Partner Organization

at Amazon.com

📍 US, CA, Mountain View Unknown Posted April 01, 2026
Type Full-Time
Experience lead
Exp. Years 7+ years
Education Not specified
Category Project & Program Management

Lead strategic initiatives for AWS CS COE by translating customer and partner insights into strategic recommendations and executive-ready narratives. Manage multiple initiatives with measurable outcomes and drive alignment across leadership and partners.

  • Analyze partner and customer engagement data, adoption metrics, and customer feedback to identify trends and insights
  • Translate customer and partner insights into strategic recommendations
  • Develop analytical frameworks, workforce strategy models, and evaluation tools
  • Synthesize quantitative analysis and qualitative insights into clear strategic narratives
  • Develop high-quality strategy documents and executive presentations

Analytical frameworks, workforce strategy models, evaluation tools; cross-functional collaboration; data-driven storytelling; executive-level presentations.

The ideal candidate is a senior strategy leader with 7+ years in strategy/analytics within B2B settings who can translate customer and partner insights into strategic investments for AWS CS COE and influence C-level leadership.

7+ years of experience in strategymanagement consultinganalyticsor business strategy rolesUnderstanding of partner ecosystem dynamics and channel business modelsFamiliarity with customer success metrics and value realization frameworks (Time to Valueadoption metricsROI measurement)Experience analyzing complex data sets and translating findings into strategic recommendationsExperience building analytical models that inform resource allocationbusiness strategyor organizational planning
MBA or equivalent experience in management consulting or corporate strategy rolesExperience effectively communicating complex concepts through written and verbal communicationExperience influencing senior stakeholders and presenting insights to leadershipExperience in customer successSaaSor cloud technology environments
Microsoft PowerPointMicrosoft ExcelMicrosoft Word
7+ years of experience in strategymanagement consultinganalyticsor business strategy rolesunderstanding of partner ecosystem dynamics and channel business modelsfamiliarity with customer success metrics and value realization frameworks (Time to Valueadoption metricsROI measurement)experience analyzing complex data sets and building analytical modelsability to develop executive-level strategy documents and narratives
Analytical modelingData analysisStrategic planningExecutive communicationCross-functional leadershipAnalytical frameworksWorkforce strategy modelingResource allocationStrategic storytellingExecutive-level presentations
CommunicationLeadershipProblem-solvingTime managementStakeholder managementAmbiguity navigationExecutive presence
Industry SaaS
Job Function Drive strategic initiatives for the CS COE by turning insights into actionable AWS customer success investments.
Role Subtype Program Manager
Principal Strategic Initiatives LeadCustomer Success Center of ExcellenceAWSAmazon Web ServicesB2Bstrategymanagement consultinganalyticsTime to Valueadoption metricsROIanalytical modelsdata-drivenexecutive presentationsC-levelstakeholder managementcross-functional leadershippartner ecosystem dynamicschannel business modelsresource allocationexecutive reviewsStrategic Narratives
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