✦ Luna Orbit — Cybersecurity

Principal Technical Support Engineer

at Senior Managed Services Engineer – Palo Alto SD

📍 Sydney, New South Wales, Australia Onsite Posted March 28, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category Cybersecurity

About this role

Support engineer role focused on troubleshooting and supporting Ping Identity's security and identity management products in an enterprise environment onsite in Sydney.

Key Responsibilities

  • Troubleshoot support issues
  • Manage identity protocols
  • Support enterprise security systems
  • Collaborate with customers
  • Maintain knowledge base

Technical Overview

Identity and access management support, troubleshooting PingFederate, PingDirectory, PingAccess, protocols like SAML/OAuth/OIDC, server management, network security.

Ideal Candidate

The ideal candidate is a support engineer with at least 2 years of experience supporting Ping Identity products, proficient in troubleshooting identity and access management issues, and comfortable working onsite in Sydney with strong problem-solving skills.

Must-Have Skills

Support experience with Ping Identity productsAdvanced proficiency with PingFederateExperience with PingAccess or PingDirectorySupport troubleshooting web-based applications

Nice-to-Have Skills

Linux server managementWindows server managementSAML/OAuth/OIDC protocolsNetworkingLoad balancersFirewallsDNSSSL/TLSPKIX.509 certificates

Tools & Platforms

PingFederatePingDirectoryPingAccessPingIdentity

Required Skills

PingFederatePingDirectoryPingAccessPingIdentitySAMLOAuthOIDCLDAPLinuxWindows ServerFirewallsDNSSSL/TLSPKIX.509 certificatessupportweb troubleshooting

Hard Skills

PingFederatePingDirectoryPingAccessPingIdentitySAMLOAuthOIDCLDAPLinuxWindows ServerFirewallsDNSSSL/TLSPKIX.509 certificatesWeb troubleshooting

Soft Skills

problem-solvingcommunicationcustomer serviceteamworkproactive communication

Industry & Role

Industry Cybersecurity / Technology
Job Function Technical support and troubleshooting for Ping Identity security products
Role Subtype Cybersecurity Support Engineer
Tech Domains PingFederate, PingDirectory, PingAccess, PingIdentity, Linux, Windows Server

Keywords for Your Resume

Support EngineerPingFederatePingDirectoryPingAccessPingIdentitycybersecurityidentity managementweb troubleshootingLinuxWindows ServerSAMLOAuthOIDCPKIX.509 certificatesfirewallsSSL/TLSnetworkingsupportonsite

Deal Breakers

Less than 2 years support experience, Lack of support experience with Ping Identity products, Inability to work onsite in Sydney

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