Position Details

Type Full-Time

Experience lead

Exp. Years Not specified

Education Not specified

Category Design & UX

About this role

Intercom seeks a Product Design Director to lead their AI-driven product design team, focusing on crafting innovative customer experiences with AI. The role involves building high-performing teams and shaping the future of AI in design.

Key Responsibilities

Lead design team for AI products
Shape AI-driven customer experiences
Build high-performing design teams
Integrate AI into design processes
Maintain design craft in AI age

Technical Overview

The role involves leading design for AI products, integrating AI into user interfaces, and maintaining design excellence in a fast-paced SaaS environment.

Ideal Candidate

The ideal candidate is a senior product design leader with extensive experience in AI-driven design, capable of leading high-performing teams, and shaping innovative AI product experiences. They possess strong strategic vision and a passion for design craft in a fast-paced, AI-first environment.

Must-Have Skills

Product Design LeadershipAI ExperienceTeam BuildingDesign CraftLeading High-Performing Teams

Nice-to-Have Skills

AI-First DesignDesign SystemsUser ExperienceDesign Strategy

Tools & Platforms

Design ToolsAI Platforms

Required Skills

Product DesignDesign LeadershipAI IntegrationHigh-Performing TeamsDesign CraftAmbiguity Management

Hard Skills

Product DesignDesign LeadershipAI IntegrationHigh-Performing TeamsDesign CraftAmbiguity Management

Soft Skills

LeadershipCommunicationTeam BuildingStrategic ThinkingProblem Solving

Industry & Role

Industry SaaS

Job Function Lead product design and AI integration in customer experience platforms

Role Subtype Design & UX

Keywords for Your Resume

Product Design DirectorDesign LeadershipAI integrationDesign craftHigh-performing teamsAI firstDesign systemsUXUser experienceDesign strategyAI experiencesDesign-drivenAI productDesign teamDesign processproduct design leadershipdesign craftteam buildingdesign systemsdesign strategydesign-drivenhigh-performing teams

Deal Breakers

Lack of AI experience, No leadership experience in design, Inability to work onsite in specified locations

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