✦ Luna Orbit — Software Engineering

Product Forward Deployed Engineer, ITSM & CCaaS (Senior/Lead/Principal)

at Salesforce

📍 12 Locations Unknown 💰 $117K – $313K USD / year Posted March 22, 2026
Salary $117K – $313K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Software Engineering

Salesforce seeks a Product Forward Deployed Engineer to embed with strategic customers, validate AI features, and shape product roadmaps. The role emphasizes innovation, platform hardening, and customer insights.

  • Validate emerging AI capabilities
  • Transform customer insights into product roadmaps
  • Embed with strategic customers
  • Harden the platform under real-world conditions
  • Build artifacts for future use

The role involves AI platform development, customer engagement tools, data analysis, and real-world testing within Salesforce's AI CRM ecosystem.

The ideal candidate is a self-motivated product engineer with experience in AI and CRM platforms, passionate about customer engagement and innovation. They thrive in ambiguous environments and are eager to work on cutting-edge AI capabilities within Salesforce's ecosystem.

AICustomer EngagementData AnalysisPlatform Development
CRMCustomer SuccessProduct InnovationReal-world Testing
SalesforceAI PlatformsCustomer Feedback Tools
AICustomer SuccessPlatform DevelopmentData AnalysisCRMCustomer EngagementAI CapabilitiesProduct InnovationReal-world Testing
Artificial IntelligenceAICRMCustomer SuccessPlatform DevelopmentAI CapabilitiesProduct InnovationCustomer EngagementReal-world TestingData Analysis
High agencySelf-motivationAmbiguity toleranceCuriosityAdaptabilityProblem-solvingLearning mindset
Industry SaaS
Job Function Innovate and validate AI-driven customer engagement platforms for Salesforce
Role Subtype Product Forward Deployed Engineer
Tech Domains Artificial Intelligence, Customer Success, Data Analysis, Platform Development
SalesforceAICRMCustomer SuccessPlatform DevelopmentAI CapabilitiesCustomer EngagementData AnalysisProduct InnovationReal-world TestingAI CRMCustomer FeedbackData-drivenInnovationCustomer successPlatform developmentData analysisCustomer engagementAI capabilitiesProduct innovationReal-world testing

Lack of experience in AI or CRM platforms, No self-motivation or curiosity, Inability to work in ambiguous environments

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