About this role
Senior Manager, Technical Program Management leads cross-functional programs across Merchandising Technology to translate merchandising strategies into executable programs. You will build high-impact TPM teams, drive change management, and align analytics with ROI to deliver AI-enabled merchandising capabilities.
Key Responsibilities
- Build and lead high-impact technical program management teams
- Manage strategy and change management based on ROI and long-term goals
- Forecast talent and organizational structure needs
- Champion merchandising technology roadmap to stakeholders
- Maintain and evolve program roadmap across cross-teams
Technical Overview
Focus on program management for technology initiatives in merchandising; requires experience with agile roadmaps, collaboration with product, engineering, and data science; knowledge of AI's impact on roles and workforce planning.
Ideal Candidate
The ideal candidate is a senior TPM/PM with 10+ years of IT/retail tech experience, demonstrated leadership of cross-functional teams, and strong capabilities in AI/analytics, ROI-driven roadmaps, and stakeholder alignment. They should excel at translating merchandising strategy into executable programs and partnering across product, engineering, and data science.
Must-Have Skills
4+ years product management experienceBachelor's degree in BusinessEngineeringComputer Scienceor related fieldExperience with data science and engineering teams on algorithmic or data-driven productsKPI developmentA/B testingand data-driven decision-makingBasic technical proficiency (Agile methodologiesAPIssystem integrationsSQL)Exceptional communication and stakeholder management skillsAbility to thrive in ambiguity and manage competing priorities
Nice-to-Have Skills
Experience with carrier management systemsorder management systemsor last-mile delivery platformsFamiliarity with same-day or on-demand delivery operations and fulfillment node orchestrationExperience in multi-node fulfillment networks or omnichannel retail environmentsUnderstanding of carrier contractingrate shoppingand last-mile delivery operationsMBA or advanced certification in Product Management (e.g.CSPOPragmatic Institute)
Tools & Platforms
Warehouse Management System (WMS)Order Management System (OMS)APIsCarrier APIs
Required Skills
10+ years IT industry experience5+ years leading TPM or Engineering teamsBachelor's degree in computer scienceEngineeringInformation Systemsor related technical disciplineExperience leading teams through change and roadmaps with stakeholder alignmentEffective communication and stakeholder managementAbility to definemeasure and analyze processes to identify improvement opportunitiesCollaborative cross-functional work
Hard Skills
Agile methodologiesAPIsSQLStructured Query LanguageA/B testingKey Performance IndicatorsKPIdata-driven decisionsdata sciencewireframesuser storiesacceptance criteriaWarehouse Management SystemWMSOrder Management SystemOMSCarrier APIsBacklog management
Soft Skills
communicationstakeholder managementanalytical thinkingproblem solvingcross-functional collaborationtime managementadaptabilityinfluence
Certifications
Preferred
MBACertified Scrum Product Owner (CSPO)Pragmatic Institute product management certification
Keywords for Your Resume
product manager 2product managertransportationsupply chainsame-day deliverycarrier APIssqlstructured query languagea/b testingkpidata-driven decisionsdata sciencewireframesuser storiesacceptance criteriawarehouse management systemwmsorder management systemomsagile methodologiesbacklog managementstakeholder managementcross-functionalProduct Manager 2Product ManagerTransportationSupply ChainSame-day deliveryWMSOMSSQLA/B testingKPI
Deal Breakers
Bachelor's degree required, 10+ years IT industry experience, 5+ years leading and developing TPM or Engineering teams
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