Position Details
About this role
This role involves managing Datadog’s incident response product, focusing on reducing resolution times, automating workflows, and integrating real-time telemetry to improve reliability.
Key Responsibilities
- Develop incident response features
- Own end-to-end incident management
- Collaborate with design and engineering
- Support customer success
- Define KPIs
Technical Overview
Technical scope includes SaaS incident management, real-time dashboards, automation, AI summaries, and integrations with chat and video platforms.
Ideal Candidate
The ideal candidate is a mid-level product manager with experience in incident management within SaaS environments, capable of handling real-time systems, automation, and integrations. They possess strong communication skills and a customer-focused approach to improve incident response processes.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in incident management, No SaaS product experience, Inability to work in a hybrid environment, No experience with automation or real-time systems, Lack of communication skills
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile