About this role
Product Owner at MassMutual Shared Services & Enablement, responsible for strategy, scope, and roadmap for Salesforce CRM deployments and other enterprise initiatives to transform advisor and customer engagement.
Key Responsibilities
- Define strategy and roadmap for Salesforce CRM; prioritize features and manage scope; partner with leadership and cross-enterprise teams to deliver value; ensure operational readiness for transitions; maintain stakeholder transparency
Technical Overview
CRM-focused product leadership with emphasis on Salesforce, data analysis, and cross-functional collaboration; experienced with multiple delivery models and enterprise processes.
Ideal Candidate
An experienced Product Owner with 8+ years in leadership or PM roles, adept at managing Salesforce CRM implementations, data analysis, and building roadmaps that align with enterprise operations and financial objectives.
Must-Have Skills
Bachelor's degree or 10+ years equivalent work experience8+ years in a leadershipbusiness consultantor project management roleExperience with Salesforce or other enterprise CRM platformsStrong data analysis with complex data resourcesExcel and PowerPointExcellent written and verbal communicationKnowledge of systemsprocesses and workflows within operationsAbility to manage multiple data resources
Nice-to-Have Skills
Experience with various project delivery models (agilewaterfallhybrid)Financial acumen with tracking and reporting benefits realizationExperience collaborating with OperationsETXLegalComplianceHRExperience with change management and stakeholder alignment
Tools & Platforms
SalesforceExcelPowerPoint
Required Skills
Bachelor's degree or 10+ years equivalent; 8+ years in leadership/PM; Salesforce or enterprise CRM; data analysis; Excel; PowerPoint; Agile/Waterfall/Hybrid; stakeholder management; business requirements; roadmap; operations knowledge
Hard Skills
SalesforceSalesforce CRMExcelPowerPointdata analysisstakeholder communicationbusiness requirementsroadmapAgileWaterfallHybridOperationsEnterprise CRMFinanceRegulatory
Soft Skills
leadershipcommunicationstakeholder managementstrategic thinkingorganizational skillscross-functional collaboration
Keywords for Your Resume
Product OwnerSalesforceSalesforce CRMExcelPowerPointdata analysisstakeholder communicationbusiness requirementsroadmapagilewaterfallhybridoperationsMassMutualShared Services & Enablementadvisor engagementcustomer engagemententerprise crmfinancial services
Deal Breakers
Bachelor's degree or 10+ years equivalent, 8+ years in leadership/PM, Experience with Salesforce or other enterprise CRM
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