Must-Have Skills
5+ years of experience as a Product OwnerBusiness Analystor Platform LeadStrong understanding of ServiceNow and ITSM processesExperience working with technical teams in an agile environment
Nice-to-Have Skills
ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)or other relevant ServiceNow certificationsExperience working within Managed Services or MSP environmentssupporting Service DeskNOCor SOC operationsDemonstrated ability to influence cross-functional stakeholders and drive alignment across technical and business teamsExperience supporting platform enhancementsintegrationsor automation initiatives in a complex operational environmentStrong communication skills with the ability to translate business needs into actionable requirements and guide decision-making
Tools & Platforms
ServiceNow
Hard Skills
.NETC#ASP.NETSQL ServerITSMServiceNowCABIncident managementAccess managementAudit readiness
Soft Skills
communicationstakeholder managementleadershipteamworkproblem-solving
Certifications
Preferred
ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)
Keywords for Your Resume
Product OwnerServiceNowITSMAgileBacklog groomingSprint planningAcceptance criteriaUser storiesRelease reviewsServiceNow releasesCSACISManaged ServicesMSPStakeholder managementCross-functional collaborationAutomation initiativesRemoteservice nowproduct owneritsmagilebacklog groomingsprint planningacceptance criteriauser storiesrelease reviewsservice now releases
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