✦ Luna Orbit — Product Management

Product Owner| ServiceNow (Remote)

at Trace3

📍 New Orleans, LA Remote Posted March 31, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years 5+ years
Education Not specified
Category Product Management

About this role

The Product Owner will own the functional vision and roadmap for the ServiceNow platform as it relates to Managed Services, translating business needs into actionable opportunities. Responsibilities include managing the ServiceNow backlog, prioritizing work, and educating leadership on new capabilities, while partnering with Architects and Developers and leading backlog grooming, sprint planning, and release reviews.

Key Responsibilities

  • Own and maintain the ServiceNow product backlog for Managed Services
  • Translate business requirements into clear user stories and acceptance criteria
  • Stay current on ServiceNow releases and roadmap changes
  • Educate Managed Services leadership on new ServiceNow capabilities
  • Prioritize work based on business impact, risk, and operational value
  • Partner with Architects and Developers to ensure solutions meet business intent
  • Facilitate backlog grooming, sprint planning, and release reviews
  • Voice of the Managed Services BU for platform decisions

Technical Overview

ServiceNow platform focus with ITSM / ServiceNow alignment; Agile backlog management; roadmap changes; cross-functional collaboration with Architects and Developers; governance for Managed Services.

Ideal Candidate

The ideal candidate is a mid-to-senior level Product Owner with ServiceNow experience, strong backlog management, and ability to translate requirements into user stories and roadmaps for Managed Services.

Must-Have Skills

5+ years of experience as a Product OwnerServiceNow experienceAbility to translate business requirements into clear user storiesPrioritize work based on business impact

Tools & Platforms

ServiceNow

Required Skills

Product Ownerbacklog managementuser storiesacceptance criteriasprint planningrelease planningroadmapsAgileScrumstakeholder managementServiceNowManaged Services

Hard Skills

ServiceNowBacklog managementProduct backlogUser storiesAcceptance criteriaSprint planningRelease planningRoadmapAgileScrumStakeholder managementManaged ServicesFunctional visionBusiness impactOperational value

Soft Skills

communicationleadershipstakeholder managementteamworkproblem-solvingadaptabilitycollaboration

Industry & Role

Industry Consulting
Job Function Lead ServiceNow backlog and roadmap decisions for Managed Services, aligning business needs with platform capabilities
Role Subtype Product Owner
Tech Domains ITSM / ServiceNow

Keywords for Your Resume

Product OwnerServiceNowITSM / ServiceNowManaged Servicesfunctional visionroadmapProduct backlogbackloguser storiesacceptance criteriaprioritizesprint planningrelease reviewsstakeholder managementAgileScrumremotenew orleansbusiness impactoperational valueBacklog managementUser storiesAcceptance criteriaSprint planningRelease reviewsRoadmapStakeholder management

Deal Breakers

Lack of ServiceNow experience, Lack of Product Owner/backlog management experience

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