✦ Luna Orbit — Cybersecurity

Product Service Engineer

at Wells Fargo

📍 3 Locations Hybrid 💰 $100K – $179K USD / year Posted March 26, 2026
Salary $100K – $179K USD / year
Type Full-Time
Experience mid
Exp. Years 4+ years
Education Not specified
Category Cybersecurity

This role involves supporting the operational stability and reliability of customer-facing digital platforms through incident management, monitoring, and cloud integration.

  • Lead incident management and escalation
  • Ensure platform stability and resilience
  • Collaborate with stakeholders
  • Implement monitoring and observability
  • Support deployment and upgrades

The position requires expertise in software engineering, site reliability engineering, cloud platforms like AWS, Azure, GCP, and tools such as Kubernetes and Docker, with a focus on incident response and operational resilience.

The ideal candidate is a mid-level software engineer with 4+ years of experience in site reliability engineering, incident management, and cloud platforms. They possess strong collaboration and problem-solving skills, with a focus on operational stability and platform resilience.

4+ years of Software Engineering experienceincident managementproduction supportmonitoringcollaboration
Site Reliability EngineeringITIL methodologiescloud platformsincident escalationoperational risk management
Cloud platformsmonitoring toolsincident response tools
Software EngineeringSite Reliability EngineeringITILincident managementproduction supportmonitoringdebuggingdeploymentcloud platformsstakeholder collaboration
Software EngineeringSite Reliability EngineeringITILincident managementproduction supportmonitoringdebuggingprogrammingdeploymentcloud platformsstakeholder collaboration
communicationleadershipproblem-solvingcollaborationanalytical thinking
Industry Financial Services
Job Function Digital platform operational support and reliability engineering
Role Subtype Site Reliability Engineer
Tech Domains Active Directory, Microsoft 365, Azure, Amazon Web Services, Google Cloud Platform, Kubernetes, Docker, ITSM / ServiceNow, Python, Java
Software EngineeringSite Reliability EngineeringITILincident managementproduction supportmonitoringdebuggingdeploymentcloud platformsstakeholder collaborationoperational stabilityservice availabilityresiliencyincident escalationplatform stability

Less than 4 years of experience, Lack of incident management experience, No cloud platform experience, No familiarity with ITIL

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