Position Details

Type Full-Time

Experience entry

Exp. Years 0+ years

Education Not specified

Category Consulting & Advisory

About this role

First Due is seeking a Product Specialist to support fire and EMS agencies in implementing and optimizing their asset and inventory management modules within the platform. The role involves configuring workflows, ensuring compliance, and providing customer support.

Key Responsibilities

Configure asset and inventory modules
Support NFPA compliance
Assist with workflow setup
Train users
Support medication and controlled substance tracking

Technical Overview

The role involves working with First Due’s platform modules, configuring workflows for asset, inventory, and medication management, and ensuring adherence to NFPA standards. Strong operational knowledge in fire and EMS is essential.

Ideal Candidate

The ideal candidate is a customer-focused professional with operational experience in fire or EMS services, capable of configuring and supporting asset and inventory management software, ensuring compliance with industry standards.

Must-Have Skills

fire or EMS operational experienceworkflow configurationasset and inventory managementNFPA standards knowledgecustomer support

Nice-to-Have Skills

medication and controlled substance managementcompliance workflowssoftware configurationtraining deliveryindustry standards knowledge

Tools & Platforms

First Due platformAsset & Inventory moduleScheduling moduleIncident ReportingResponse module

Required Skills

fire operationsEMS operationsasset managementinventory managementworkflow configurationNFPA standardsmedication trackingcontrolled substanceschain-of-custodymaintenance scheduling

Hard Skills

fire operationsEMS operationsasset managementinventory managementworkflow configurationNFPA standardsmedication trackingcontrolled substanceschain-of-custodymaintenance scheduling

Soft Skills

Customer focusCommunicationOperational understandingProblem-solvingTraining

Industry & Role

Industry Technology

Job Function Support fire and EMS agencies in software implementation and operational workflow configuration

Keywords for Your Resume

Product Specialistfire operationsEMS operationsasset managementinventory managementworkflow configurationNFPA standardsmedication trackingcontrolled substanceschain-of-custodymaintenance schedulingFirst DueAsset & Inventory module

Deal Breakers

Lack of fire or EMS operational experience, No experience with asset or inventory management, Unfamiliarity with NFPA standards, Inability to configure workflows, Lack of customer support skills

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