Position Details

Type Not Specified

Experience entry

Exp. Years 0-4 years

Education Bachelor's Degree in Computer Science or related field

Category IT Support & Helpdesk

About this role

Support Engineer role responsible for handling support requests, fixing bugs, and assisting in product support within a healthcare environment.

Key Responsibilities

Handle support requests
Fix bugs
Submit engineering tickets
Collaborate with product teams
Maintain support documentation

Technical Overview

Provides technical support by triaging requests, fixing bugs, and managing support tickets, with basic web development knowledge.

Ideal Candidate

An entry-level product support engineer with foundational knowledge of support processes, bug fixing, and basic web technologies. Strong communication skills and ability to work in a team are essential.

Must-Have Skills

Bachelor's Degree in Computer Science or related fieldAdvanced EnglishBasic knowledge of Javascript frameworks

Nice-to-Have Skills

CSSHTML2-4 years experience

Tools & Platforms

Javascript frameworks

Required Skills

Support requestsbug fixingengineering ticketsJavascriptCSSHTMLsupport processesproduction environment

Hard Skills

Support requestsBug fixingEngineering ticketsJavascriptCSSHTMLSupport processesProduction environment

Soft Skills

CommunicationProblem-solvingTeamworkCustomer service

Industry & Role

Industry Healthcare & Medical

Job Function Technical support and issue resolution for healthcare products

Keywords for Your Resume

Product Support Engineersupport requestsbug fixingengineering ticketsJavascriptCSSHTMLsupport processesproduction environmentSupport requestsBug fixingEngineering ticketsSupport processesProduction environment

Deal Breakers

Lack of Bachelor's degree in relevant field, No knowledge of Javascript frameworks, No experience with support processes

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