Position Details

Salary $50K – $52K USD / year

Type Full-Time

Experience mid

Exp. Years 1-3 years

Education Degree in Information Systems or Computer Science (Preferred) or equivalent experience

Category Software Engineering

About this role

Provides remote level 1 technical support for corporate tax software, troubleshooting issues via web portal, calls, and emails, ensuring customer satisfaction.

Key Responsibilities

Answer support requests
Troubleshoot software issues
Assist customers via web portal
Manage support tickets
Document technical solutions

Technical Overview

Supports corporate tax software remotely, troubleshooting data, functionality, and integration issues, utilizing web portals, ITSM tools, and technical documentation.

Ideal Candidate

The ideal candidate is a mid-level product support specialist with experience providing remote technical support for software products, especially corporate tax software, with strong troubleshooting and customer service skills.

Must-Have Skills

Level 1 technical supportTroubleshooting software issuesCustomer service experienceKnowledge of tax softwareRemote support skills

Nice-to-Have Skills

Experience with corporate tax softwareKnowledge of data analysisExperience with web portalsExperience in call center environment

Tools & Platforms

Web portalITSM toolsKnowledge base platforms

Required Skills

Technical supportProduct supportTroubleshootingSoftware supportCorporate tax softwareData analysisCustomer serviceRemote supportWeb portalCall center support

Hard Skills

Technical supportProduct supportTroubleshootingSoftware supportCorporate tax softwareData analysisCustomer serviceRemote supportIT supportWeb portalCall center supportTechnical documentation

Soft Skills

CommunicationProblem-solvingCustomer focusTeam collaborationSelf-directionTime management

Industry & Role

Industry Information Technology

Job Function Remote technical support specialist for corporate tax software

Keywords for Your Resume

Product Support SpecialistTechnical supportSoftware supportTroubleshootingCustomer serviceRemote supportCall center supportIT supportWeb portalData analysisCorporate tax softwareTechnical documentationLevel 1 technical supportTroubleshooting software issues

Deal Breakers

Lack of experience in technical support, No knowledge of tax software, Inability to work remotely, Poor communication skills

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