Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education High school diploma or equivalent experience

Category Customer Success & Support

About this role

Product Support Specialist to deliver technical support and training for assigned product, handling client inquiries with a technical lens and ensuring timely resolution.

Key Responsibilities

Respond promptly to client software inquiries via the ticketing system
Provide tailored technical support across roles
Diagnose and replicate software issues
Collaborate with teammates and development teams
Share client feedback and contribute to knowledge base

Technical Overview

Role covers software support with emphasis on SQL, Microsoft 365, and ticketing workflows. You will diagnose issues, collaborate with product teams, and contribute to knowledge base and data hygiene.

Ideal Candidate

The ideal candidate is a mid-level Product Support Specialist with 3+ years of technical support experience, strong SQL skills, and proficiency in Microsoft 365. They should be comfortable with hybrid work, capable of creating knowledge base content, and collaborating with software teams to improve customer outcomes.

Must-Have Skills

3+ years of technical support experienceIntermediate to advanced SQL skillsincluding script writingProficiency in Microsoft 365Excellent verbal and written communicationStrong problem-solving and time management

Tools & Platforms

Microsoft 365

Required Skills

Technical supportSQLSQL scriptingMicrosoft 365WordExcelPowerPointOutlookTicketing systemTroubleshootingKnowledge base creationClient trainingCollaboration with development teamsData cleanupEscalation management

Hard Skills

Technical supportSQL (Structured Query Language)SQL scriptingMicrosoft 365 (WordExcelPowerPointOutlook)Ticketing systemTroubleshootingKnowledge base creationBack-end testingClient trainingCollaboration with software development teamsData cleanupEscalation management

Soft Skills

Proactive client success mindsetExcellent verbal and written communicationProblem-solvingTime managementAdaptabilityTeam collaboration

Certifications

Preferred

None

Industry & Role

Industry SaaS

Job Function Deliver technical product support and training to clients while contributing to knowledge base and cross-functional improvements

Role Subtype Technical Support Specialist

Keywords for Your Resume

product support specialistministry brandshybridtechnical supportsqlsql scriptingmicrosoft 365WordExcelPowerPointOutlookticketing systemknowledge basetroubleshootingdata cleanuponboardingtrainingcommunicationdocumentationclient supporttravelwordexceloutlook

Deal Breakers

Reluctance to work in a hybrid Tampa-based role, Insufficient SQL experience

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