Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education High School Diploma or Equivalent

Category Customer Success & Support

About this role

Product Support Specialist to deliver technical support and training for Ministry Brands software, handling customer inquiries, diagnosing issues, and contributing to knowledge base improvements.

Key Responsibilities

Respond promptly to client software support inquiries via ticketing system
Provide tailored technical support to users across all roles
Diagnose and replicate software issues
Collaborate with teammates and development teams
Share client feedback and contribute to knowledge base

Technical Overview

Support-oriented role with emphasis on MS 365, SQL scripting, and ticketing systems; requires customer-facing communication and ability to guide users through software usage.

Ideal Candidate

The ideal candidate is a mid-level product support specialist with 3+ years of technical support experience, strong SQL and MS 365 skills, and excellent communication. They should be adept at troubleshooting, onboarding, and maintaining a knowledge base to improve customer satisfaction.

Must-Have Skills

3+ years of technical support experienceIntermediate to advanced SQL skillsProficiency in Microsoft 365Excellent verbal and written communicationAbility to troubleshoot software with a customer-centric approach

Nice-to-Have Skills

Experience guiding clients on best practicesKnowledge of customer success processesExperience with training and onboarding

Tools & Platforms

Microsoft 365Ticketing system

Required Skills

Technical supportSQLMicrosoft 365WordExcelPowerPointOutlookTicketing systemData cleanupSoftware troubleshootingKnowledge base

Hard Skills

Technical supportSQL (scripts)Microsoft 365WordExcelPowerPointOutlookTicketing systemData cleanupSoftware troubleshootingKB/content creation

Soft Skills

Excellent verbal and written communicationProblem-solvingTeam collaborationTime managementAttention to detail

Certifications

Preferred

CompTIA ITF+CompTIA A+Microsoft 365 Fundamentals

Industry & Role

Industry SaaS

Job Function Deliver technical product support and training for Ministry Brands software, ensuring timely resolution and customer satisfaction

Role Subtype Technical Support Specialist

Tech Domains Microsoft 365, SQL / PostgreSQL

Keywords for Your Resume

product support specialisttechnical supportsqlmicrosoft 365wordexcelpowerpointoutlookticketing systemknowledge basedata cleanupclient communicationproblem solvingteam collaborationhybridtampaonboardingtrainingcustomer satisfactioncustomer communication

Deal Breakers

3+ years of technical support experience, Proficiency in SQL and Microsoft 365, Ability to work in a hybrid environment in Tampa, FL

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