✦ Luna Orbit — IT Support & Helpdesk

Product Technical Support Analyst II

at FIS

📍 Jacksonville, FL, US Onsite Posted March 21, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Bachelor’s degree or an equivalent combination of education, training, or work experience
Category IT Support & Helpdesk

About this role

This role involves providing technical support for treasury management software, resolving client issues, and maintaining strong customer relationships in a financial services environment.

Key Responsibilities

  • Serve as primary contact for clients
  • Resolve product-related issues
  • Troubleshoot treasury functions
  • Collaborate with support team
  • Share knowledge and best practices

Technical Overview

Supports treasury functions, troubleshoots software issues, and collaborates with senior support teams. Requires knowledge of SQL and data analysis.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 2 years of experience in client support and technical troubleshooting, preferably with knowledge of treasury management systems. They should possess strong communication skills and the ability to work independently in a collaborative environment.

Must-Have Skills

2+ years Prior Client ExperienceSQLCustomer ServiceTechnical SupportTroubleshooting

Nice-to-Have Skills

Knowledge of Treasury Management solutions

Tools & Platforms

Treasury Management software

Required Skills

SQLCustomer ServiceTechnical SupportTroubleshootingTreasury Management softwareSupport Queues

Hard Skills

SQLStructured Query LanguageCustomer ServiceTechnical SupportTreasury Management softwareTroubleshootingResearchSupport Queues

Soft Skills

Customer ServiceCommunicationProblem-solvingTeamworkDecision-makingInterpersonal SkillsTime Management

Industry & Role

Industry Financial Services / Fintech
Job Function IT support and client relationship management in financial technology
Role Subtype Help Desk L2

Keywords for Your Resume

help deskclient supporttechnical supporttreasury management softwaretroubleshootingSQLcustomer servicesupport queuesproblem solvingcommunication skillsmid levelon-sitesupport analystIT supportcollaborative environmenttreasury management

Deal Breakers

Lack of 2+ years client support experience, No SQL knowledge, No relevant technical support experience

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