Position Details

Salary $55 – $65 USD / year

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides independent, in-depth support for Paychex productivity systems and applications. You will troubleshoot and maintain key platforms, perform upgrades and health checks, and create technical documentation to support IT and business users.

Key Responsibilities

Provide critical and non-critical technical support for productivity systems
Design, deploy, and configure complex productivity systems in physical and virtual environments
Perform hardware/software upgrades and periodic health checks
Proactively monitor availability/performance and automate resolution
Create and maintain technical reference documentation for support and training

Technical Overview

The position focuses on Microsoft Exchange/Microsoft 365, SharePoint, Azure Single Sign-On with Conditional Access, Intune MDM, Cisco Webex, and RightFax, including backend management for workgroup and production print systems. It also includes AI enablement via Copilot Studio workflows and agents to automate and streamline operations.

Ideal Candidate

The ideal candidate is a senior productivity systems engineer with hands-on experience supporting and maintaining productivity applications in a physical and virtual environment. They have strong troubleshooting skills across Microsoft Exchange, Microsoft 365, SharePoint, Azure Single Sign-On and Conditional Access, and Intune MDM, and they proactively drive availability and performance improvements. They can also document technical procedures and contribute to automation, including building workflows and agents in Copilot Studio.

Must-Have Skills

designing productivity systems and applicationstroubleshooting productivity systemsinstalling productivity systemsconfiguring productivity systemsmaintaining productivity systems and applicationsproviding technical support during critical and non-critical business hoursproactively identifying and automating the resolution to availability and performance issues

Tools & Platforms

Microsoft ExchangeMicrosoft 365SharePointAzureAzure Single Sign-OnAzure Conditional AccessIntuneIntune MDMCisco WebexRightFaxCopilot Studio

Required Skills

Microsoft ExchangeMicrosoft 365SharePointAzure Single Sign-OnAzure Conditional AccessIntune MDMCisco WebexRightFaxtroubleshootingconfiguringmaintainingavailabilityperformanceupgradeshealth checkstechnical reference documentationCopilot Studio

Hard Skills

Microsoft ExchangeMicrosoft 365SharePointAzure SSO and Conditional AccessAzure Conditional AccessAzure Single Sign-OnIntune MDMCisco WebexRightFaxworkgroup backend managementproduction print backend managementproductivity systems technologiesdesigningtroubleshootinginstallingconfiguringmaintaining productivity systems and applicationsproblem alertingproblem analysisproblem resolutionavailability monitoringperformance issue resolutionautomation of resolutioncreating and maintaining technical reference documentationcomplex productivity system upgradeshardware/software upgradesperiodic health checksintegration of new AI technologiesworkflow developmentagent developmentCopilot Studio

Soft Skills

works independently under limited supervisionproactive problem-solvingguidance to less senior systems engineerstechnical support communicationcross-team collaborationdocumentation for training and support

Industry & Role

Industry SaaS

Job Function Support, troubleshoot, and maintain productivity systems and applications to ensure stable availability and performance

Role Subtype Technical Support Specialist

Tech Domains Microsoft 365, Azure, Active Directory, SharePoint, Cisco Networking, ITSM / ServiceNow

Keywords for Your Resume

Productivity Systems Engineer IIproductivity systems technologiesMicrosoft ExchangeMicrosoft 365SharePointAzure Single Sign-OnAzure Conditional AccessIntune MDMCisco WebexRightFaxworkgroup backend managementproduction print backend managementdesigningtroubleshootinginstallingconfiguringmaintaining productivity systemsavailabilityperformanceupgradeshealth checkstechnical reference documentationCopilot StudioAI technologiesworkflowsagents

Deal Breakers

Must be able to design, troubleshoot, install, configure, and maintain productivity systems and applications, Must be able to provide technical support during critical and non-critical business hours, Must have experience with Microsoft Exchange and Microsoft 365

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