✦ Luna Orbit — Consulting & Advisory

Professional Service Operations Administrator

at GuidePoint Security

📍 Remote Remote Posted April 03, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not Specified
Education High school diploma or equivalent required
Category Consulting & Advisory

About this role

Professional Services Operations Administrator supports the pre-sales process and operations, coordinating SOWs, change orders, and client responses; acts as liaison between back-office, sales, delivery teams and other stakeholders.

Key Responsibilities

  • Use Salesforce.com to generate quotes, track opportunities and process orders
  • Partner with Services Leadership to maintain and enhance project scoping information
  • Ensure accuracy and completeness of client responses and requirements documentation
  • Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders
  • Maintain accurate estimating data in Salesforce and related systems

Technical Overview

Uses Salesforce and CRM platforms to generate quotes, track opportunities, process orders, and maintain estimating data; coordinates with Services Leadership and Proposal Support Group to standardize workflows.

Ideal Candidate

The ideal candidate has Salesforce/CRM experience in a professional services or security services setting, strong documentation, and cross-functional collaboration skills to support pre-sales and delivery processes.

Must-Have Skills

Salesforce or CRM experience (preferred)

Nice-to-Have Skills

SalesforceCRM platformsProposal responsesEstimating data in SalesforceContract management

Tools & Platforms

SalesforceGreenhouse SoftwareZoom Scheduler

Required Skills

SalesforceCRMSOWChange OrdersContract managementProposal responsesEstimating data in SalesforceProject templatesOperational practices

Hard Skills

SalesforceCRMSOWChange OrdersContract managementdocument managementSalesforce quotesestimating data in SalesforceSalesforce systemproject templatesoperational practices

Soft Skills

Attention to detailCommunicationProfessionalismTeam collaborationCustomer-focused mindsetProcess improvement orientation

Industry & Role

Industry Cybersecurity
Job Function Coordinate and optimize professional services operations and pre-sales processes using Salesforce and CRM tools
Role Subtype Operations Analyst
Tech Domains Salesforce, CRM, SOW, Change Orders, Contract management

Keywords for Your Resume

professional services operations administratorpsoasalesforcecrmsowchange orderscontract managementproposal responsespsos leadestimatesproject templatesoperational practicesgreenhouse softwarezoom schedulerpre-sales processquotesorders

Deal Breakers

No Salesforce/CRM experience (preferred but not required), No background in professional services or cybersecurity

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