Professional Services Consultant (Managed Services)

Gong is hiring a Professional Services Consultant for Managed Services to support customers post-onboarding through multi-year partnerships. The consultant will lead discovery, optimisation, strategy, and governance workstreams, acting as a trusted advisor while helping define long-term Managed Services frameworks and playbooks.

• Own ongoing discovery, optimisation, strategy, and governance workstreams for customers
• Lead discovery workshops to surface business requirements and revenue process pain
• Define the configuration and adoption approach for each engagement
• Act as a trusted advisor bringing industry and domain best practices
• Help define frameworks, playbooks, and ways of working for Managed Services long term

This is a consulting and customer enablement role focused on operationalizing the Gong platform into customer day-to-day revenue workflows. Technical tooling is not specified in the provided excerpt; the core emphasis is on revenue process design, configuration/adoption approach, and governance to sustain value over time.

The ideal candidate is a mid-level Professional Services Consultant for Managed Services, skilled at leading discovery and strategy workstreams in complex revenue transformations. They act as a trusted advisor, can run business and privacy workshops, align stakeholders, and translate customer needs into scalable, repeatable engagement playbooks.