About this role
Own strategic customer programs by building program strategy, executing initiatives, and driving measurable outcomes. Establish KPIs, maintain a real-time dashboard, and present executive updates to both internal senior leadership and customer executives.
Key Responsibilities
- Develop and execute comprehensive program strategy
- Own program execution (on time, within scope)
- Define and enforce KPIs
- Maintain real-time program dashboard and report insights
- Drive cross-functional alignment and executive customer relationships
Technical Overview
Non-technical program leadership focused on measurable program governance: KPI definition, dashboarding for real-time visibility, and structured executive communication. No specific software stack is named in the provided posting.
Ideal Candidate
The ideal candidate is a Program Manager with a track record owning program strategy and end-to-end execution, using KPIs and data to drive continuous improvement. They build real-time dashboards, deliver executive-level updates, and manage executive customer relationships while aligning cross-functional teams to deliver on-time, in-scope outcomes.
Must-Have Skills
develop and execute a comprehensive program strategyown program execution ensuring initiatives are completed on timewithin scopeand delivering intended outcomesdefine and enforce key performance indicators (KPIs)develop and maintain a real-time program dashboardpresent program updates and insights to senior leadership and customer executivesdrive alignment across cross-functional teamsseamless communication between internal teams and customersown and maintain executive-level relationships
Required Skills
program strategyprogram executionkey performance indicators (KPIs)real-time program dashboardexecutive-level presentationsstakeholder feedbacklessons learnedcross-functional alignmentcustomer executivessenior leadership reporting
Hard Skills
program strategyprogram executionproject managementkey performance indicators (KPIs)data measurementcontinuous improvementreal-time program dashboardexecutive-level presentationsexecutive reportingstakeholder feedback analysiscross-functional alignment
Soft Skills
leadershipinfluenceaccountabilitycustomer relationship managementcommunicationproblem-solvingproactive issue resolutiondriving alignmentpublic speakingrelationship building
Keywords for Your Resume
Program Managerprogram strategyprogram executiontimewithin scopekey performance indicatorsKPIsreal-time program dashboardprogram dashboardsenior leadershipcustomer executivesexecutive-level relationshipsstakeholder feedbacklessons learnedcross-functional teamsproject accountabilityprogress updatesdata to measure successcontinuous improvementcommunication between internal teams and customersprogram updates and insightsexecutive presentationsreportscustomer experience
Deal Breakers
Must demonstrate ability to define and enforce KPIs, Must demonstrate ability to maintain a real-time program dashboard
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile