Position Details

Salary $80K – $90K USD / year

Type Full-Time

Experience mid

Exp. Years 5+ years

Education Bachelor Degree in Business, Finance, Engineering, Project/Program Management or other related field is required or equivalent combination of education and experience

Category Project & Program Management

About this role

Program Manager – Dedicated Customer at CloudCover oversees day-to-day planning and execution of customer projects, interfaces with business development and PM teams, and ensures progress and risks are communicated to leadership.

Key Responsibilities

['Sales: support proposal development, economic assessment and structuring offerings with business development', 'Clear Lines of Communication: primary customer contact, coordination with field engineers, escalate issues to leadership', 'Implementation of Team, Projects, and Programs: ensure field readiness, certifications, and travel coordination', 'Reporting: monitor KPIs, ROI, profitability, and capacity planning', 'Miscellaneous: other tasks as requested by management']

Technical Overview

IT services PM role requiring coordination with field engineers and customers; focus on project controls, ROI, budgets, and timely communications; proficient in Microsoft 365

Ideal Candidate

The ideal candidate has 5+ years in analytical/decision-support project/program management, with experience coordinating field engineers and customers in IT services. Must be comfortable traveling and proficient with Microsoft 365; strong leadership and communication are essential.

Must-Have Skills

Bachelor Degree in BusinessFinanceEngineeringProject/Program Management or related fieldFive-plus years experience in analyticaldecision support roleExperience implementing and managing a PM model a plusDigital signagenetworkingand audio experience in retailQSRdata centersand/or healthcare recommendedProficiency in Microsoft SuiteStrong communication skills

Nice-to-Have Skills

PMO experiencevendor managementfield engineer coordination

Tools & Platforms

Microsoft 365MS Office

Required Skills

Bachelor Degree in BusinessFinanceEngineeringProject/Program Management or other related field is required; analyticaldecision support; PM model; digital signage; networking; audio; data centers; healthcare; MS Office; Microsoft Suite

Hard Skills

Bachelor Degree in BusinessFinanceEngineeringProject/Program Management or other related fieldAnalytical decision supportPM modelDigital signageNetworkingAudio in retailData centersHealthcare

Soft Skills

self-starterteam playerstrong oral and written communicationleadershipresults-drivenability to thrive in fast-paced environment

Industry & Role

Industry IT Services

Job Function Plan and manage customer-facing programs, ensuring on-time delivery, budget adherence, and customer satisfaction

Role Subtype Program Manager

Tech Domains Microsoft 365

Keywords for Your Resume

program managerproject managementdedicated customerremotefield engineersinstallationtravel25%stakeholdersrequirements gatheringbudgetroigross marginproject controlscommunicationleadershipms officemicrosoft 365it servicesprogram managementstakeholder managementtravel 25%remote work

Deal Breakers

Bachelor Degree required, 5+ years experience, Willingness to travel 25%, Proficiency in Microsoft Suite

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