✦ Luna Orbit — Project & Program Management

Program Manager, Tech Support Operations

at KLA

📍 2 Locations Unknown Posted April 14, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Project & Program Management

About this role

This role drives operational excellence and standardization across Asia Tech Support workflows for KLA Services. The program manager will own KPI governance, improve dashboards with cross-functional partners, and ensure compliance mechanisms are adopted and sustained.

Key Responsibilities

  • Drive regional operational excellence and standardization for Asia Tech Support workflows
  • Lead process improvement programs (standard work, governance cadence, issue-to-closure)
  • Establish process compliance mechanisms (audit readiness, adherence tracking, corrective actions)
  • Own KPI governance rhythm (targets definition, tracking, reviews, actions, closure)
  • Enhance KPI dashboards with Ops/IT/BI teams and deliver executive insights

Technical Overview

Technical scope is primarily operational analytics and performance management: KPI dashboards, KPI tracking/reviews, and ensuring data integrity and usability in collaboration with Ops/IT/BI teams. The role focuses on governance rhythm, compliance/audit readiness processes, and cross-functional execution rather than software engineering.

Ideal Candidate

The ideal candidate is a mid-level program/operations professional who has driven operational excellence and standardization across support or service workflows, especially in a regional (Asia) environment. They can run KPI governance (definition through closure), lead process improvement initiatives (standard work, governance cadence, issue-to-closure), and ensure audit readiness through adherence tracking and corrective actions.

Must-Have Skills

operational excellence initiativesprocess improvement programs (standard workgovernance cadenceissue-to-closure discipline)process compliance mechanisms (audit readinessadherence trackingcorrective actions)KPI governance (definitiontrackingreviewsactionsclosure)

Tools & Platforms

Ops/IT/BI teams

Required Skills

operational excellence initiativesstandard workgovernance cadenceissue-to-closure disciplinechange managementprocess compliance mechanismsaudit readinessadherence trackingcorrective actionsescalation rules-of-engagementKPI governanceKPI dashboardsdata integrityexecutive-level insightstrend analysisroot cause analysisleading indicatorsprioritized action plans

Hard Skills

operational excellence initiativesstandard workgovernance cadenceissue-to-closure disciplinechange managementprocess compliance mechanismsaudit readinessadherence trackingcorrective actionsescalation rules-of-engagementKPI targets-definitionKPI trackingKPI reviewsKPI actionsKPI closureKPI dashboardsdata integritydashboard usabilityexecutive-level insightstrend analysisroot cause analysisleading indicatorsprioritized action plans

Soft Skills

stakeholder alignmentchange management leadershipexecutive communicationcross-functional collaborationprocess improvement leadershipgovernance facilitation

Industry & Role

Industry Manufacturing
Job Function Own and execute operational excellence, compliance, and KPI governance for Asia Tech Support operations.
Role Subtype Program Manager

Keywords for Your Resume

Program ManagerProgram ExecutionOperational Excellencestandard workgovernance cadenceissue-to-closure disciplinechange managementprocess compliance mechanismsaudit readinessadherence trackingcorrective actionsescalation rules-of-engagementKPI governanceKPI dashboardsdata integrityexecutive-level insightsroot causesleading indicatorsprioritized action plansAsia Tech Support workflowstechnical support24/7 technical support teams

Deal Breakers

Must have demonstrated experience with operational excellence initiatives and process improvement (standard work, governance cadence, issue-to-closure discipline), Must be able to own KPI governance (targets definition, tracking, reviews, actions, closure), Must have experience with compliance/audit readiness practices (adherence tracking, corrective actions)

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile