✦ Luna Orbit — Project & Program Management

Program Mgr, Digital Experience & Solutions - Customer Experience Suite

at Southern

📍 Atlanta, GA, United States Unknown Posted March 29, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years 5+ years
Education Bachelor's degree in computer science, engineering or business
Category Project & Program Management

About this role

Program Manager to lead digital experience initiatives for the Customer Experience Suite at Southern Company Gas. Define scope, plan delivery, manage risks, and coordinate multi-functional teams in a high-tech development environment.

Key Responsibilities

  • Define project scope and schedule; manage risks and issues; deliver value; lead status meetings; develop delivery plans
  • Mentor and develop team members; remove roadblocks
  • Partner with Digital Experience Support to drive adoption of new digital processes and technologies
  • Define and manage a standardized PM process and drive continuous improvement
  • Support Product Owner in managing customer expectations and project governance

Technical Overview

Emphasis on blending Agile and traditional PM practices, SDLC knowledge, and cross-functional leadership for digital projects; strong stakeholder management and governance experience.

Ideal Candidate

The ideal candidate is a senior program manager with 5+ years leading cross-functional software/digital experience projects in a high-tech environment, adept at blending Agile and traditional PM approaches, and skilled at stakeholder communications and adoption of new digital processes.

Must-Have Skills

Bachelor's degree in computer scienceengineering or businessSolid understanding of system development life cycleExperience with Agile and traditional PM principles5+ years of Program Manager experienceExperience overseeing multi-functional project teams (10-15 members)

Nice-to-Have Skills

Experience blending Agile and WaterfallExperience in a high-tech development environmentStrong stakeholder engagement and governance experience

Required Skills

Program managementAgiletraditional PMSDLCdelivery planningstakeholder communicationsrisk managementcross-functional teamsproduct ownerteam development

Hard Skills

Agile project managementWaterfallSDLCDelivery planningRisk managementMulti-functional project teamsStakeholder communicationsTeam developmentCross-functional leadershipProduct Owner supportTraining programsSupport systems

Soft Skills

CommunicationFacilitationPresentationInterpersonal skillsLeadershipTeamwork

Industry & Role

Industry Energy
Job Function Lead program management for digital experience initiatives within the Customer Experience Suite
Role Subtype Program Manager

Keywords for Your Resume

program manageragiletraditional project managementsdlcdelivery planningstakeholder communicationsrisk managementcross-functional teamsproduct ownerteam developmenthigh-tech developmentatlantaexecutive project leadershipproject governancebusiness initiatives

Deal Breakers

Less than 5 years of program management experience, Does not have a bachelor's degree in computer science, engineering or business, Cannot work in Atlanta/on-site requirements

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