✦ Luna Orbit — IT Support & Helpdesk

Project Manager

at Dexian

Onsite Posted April 03, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 1 year
Education Some college preferred
Category IT Support & Helpdesk

About this role

IT Help Desk role providing first-level support for restaurant service desk; onsite in Lynnview, KY, requiring strong communication and hardware/software troubleshooting.

Key Responsibilities

  • Analyze and resolve hardware, software, and operational issues
  • Log incidents in ticketing system
  • Maintain operational procedures
  • Escalate as needed
  • Provide stellar customer service

Technical Overview

Support covers hardware/software, reporting, HR technologies, customer payment systems, networking; logging incidents; proactive problem resolution; fast-paced environment.

Ideal Candidate

The ideal candidate is an entry-to-mid level IT help desk professional with at least 1 year of experience, strong customer service skills, and solid fundamentals in Windows/OS concepts and basic incident management.

Must-Have Skills

Some college preferredGood organizationaloral/written communicationand problem-solving skillsTyping 40 words per minuteMinimum of 1 year previous help desk/call center experienceAbility to type 40 words per minute

Required Skills

WindowsOperating SystemsPC FundamentalsIncident Management SystemHardware troubleshootingSoftware troubleshootingCustomer serviceCall centerTicketing systemCommunication

Hard Skills

WindowsOperating SystemsPC FundamentalsIncident Management SystemHardware troubleshootingSoftware troubleshootingCustomer serviceCall centerTicketing systemCommunication

Soft Skills

oral/written communicationproblem-solvingorganizational skillsteam collaborationcustomer service mindset

Industry & Role

Industry Hospitality
Job Function Provide first-level IT support and troubleshooting for restaurant service desk users onsite.
Role Subtype Help Desk L1

Keywords for Your Resume

it help deskrestaurant service deskonsitelynnviewkyfirst level supporttroubleshootingincident managementservice targetscustomer serviceproblem-solvinglog incidentshelp deskcall centerwindowspc fundamentalstyping 40 wpmsdlcservice deskoperating systems

Deal Breakers

No help desk experience, No 40 wpm typing, No on-site availability

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