Position Details

Salary $120K – $170K USD / year

Type Full-Time

Experience senior

Exp. Years 7 years

Education Bachelor's degree in Business Administration, Information Technology, or related field

Category Project & Program Management

About this role

Project Manager – IT Service Delivery leads ITIL-aligned ITSM and ITAM initiatives, managing cross-functional technical teams and ensuring standardized IT service management practices. You will develop detailed plans, facilitate workshops, and drive adoption and governance across client organizations.

Key Responsibilities

Lead ITSM and ITAM implementation initiatives
Develop and manage detailed project plans
Coordinate stakeholder workshops
Oversee ITSM process documentation
Track project performance and report progress

Technical Overview

Focus on ITIL/ITSM/ITAM frameworks, RACIs, SOPs, and change management; experience coordinating with enterprise clients; PMP and ITIL certifications are important.

Ideal Candidate

The ideal candidate is an ITIL-aligned project manager with 7+ years directing ITSM/ITAM initiatives in enterprise or public-sector environments, strong stakeholder and change management skills, and PMP certification.

Must-Have Skills

Bachelor's degreeActive ITIL 4 Practice Manager certification7 years of experience leading IT projects and technical teams5 years of experience implementing or overseeing ITSM with 2000+ endpoints5 years ITAM experiencePMP certification

Nice-to-Have Skills

Experience with large public-sector or enterprise organizations

Required Skills

ITIL 4ITSMITAMRACISOPsStakeholder communicationChange managementProject planningDelivery roadmapsIT governance

Hard Skills

ITIL 4ITSMITAMRACISOPsStakeholder communicationChange managementProject planningDelivery roadmapsPMP

Soft Skills

written and verbal communicationstakeholder managementleadershipteam collaboration

Certifications

Required

ITIL 4 Practice Manager (MonitorSupport & Fulfill; PlanImplement & Control; CollaborateAssure & Improve)Project Management Professional (PMP) certification

Industry & Role

Industry Consulting

Job Function Manage ITSM/ITAM projects in an ITIL-aligned delivery framework

Role Subtype Project Manager

Keywords for Your Resume

project managerit service deliveryitil 4itSMITAMRACISOPsstakeholderchange managementPMPPMP certificationITIL 4 Practice Managerdiscoverydesignimplementationtransition to operationsdelivery roadmapsIT governancestakeholder managementproject plans

Deal Breakers

Lack of ITIL 4 certification, Less than 7 years of IT project leadership, No PMP certification

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Project Manager - IT Service Delivery

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