✦ Luna Orbit — IT Support & Helpdesk

Project Plumbing / Fire Protection IV

at CannonDesign

📍 Remote, US Remote 💰 $91K – $114K USD / year Posted March 02, 2026
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Position Details

Salary $91K – $114K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Support engineer role supporting client infrastructure, focusing on Microsoft 365, Windows Server, networking, virtualization, and security, with project ownership and troubleshooting responsibilities.

Key Responsibilities

  • Manage client IT environments
  • Troubleshoot complex issues
  • Automate support processes
  • Lead project deployments
  • Support cloud and security solutions

Technical Overview

Hands-on support of Microsoft 365, Windows Server, networking, virtualization, security tools, scripting automation, and cloud infrastructure in a remote MSP environment.

Ideal Candidate

The ideal candidate is a mid-level IT support engineer with over 5 years of experience, including 3+ years in MSP environments, proficient in Microsoft 365, Windows Server, networking, virtualization, and security tools, capable of managing complex projects independently.

Must-Have Skills

5+ years in ITat least 3 years in MSPproject management experiencesupporting Microsoft 365 and Windows Servernetworking expertisevirtualization experiencesecurity tooling knowledgeowning projects end to endtroubleshooting complex issues

Nice-to-Have Skills

Scripting and automationAI solutionsCRM migrationOffice move experiencebackup solutions

Tools & Platforms

Microsoft 365Windows ServerIntunePowerShellAzureVirtualization platforms

Required Skills

Microsoft 365Windows ServerNetworkingVirtualizationSecurity toolingPowerShellScriptingCloud infrastructureIntuneOffice 365

Hard Skills

Microsoft 365Windows ServerNetworkingVirtualizationSecurity toolingPowerShellScriptingCloud infrastructureIntuneOffice 365

Soft Skills

communicationproblem-solvingindependent workteamworktime managementadaptability

Industry & Role

Industry Information Technology / Managed Service Provider (MSP)
Job Function IT support and project management in MSP environment

Keywords for Your Resume

Microsoft 365Windows ServerNetworkingVirtualizationSecurity toolingPowerShellScriptingCloud infrastructureIntuneOffice 365SupportTroubleshootingProject managementAutomationAI solutions

Deal Breakers

Less than 3 years MSP experience, Lack of support for Microsoft 365 or Windows Server, Inability to troubleshoot complex issues, No project management experience, No support automation skills

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