✦ Luna Orbit — IT Support & Helpdesk

Public Safety QA Architect, Prepared by Axon

at Axon

📍 Remote, US Remote 💰 $102K – $136K USD / year Posted March 11, 2026
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Position Details

Salary $102K – $136K USD / year
Type Not Specified
Experience mid
Exp. Years 4+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves designing and implementing AI-powered quality assurance systems for emergency communications centers, working closely with public safety agencies to improve call evaluation and response quality.

Key Responsibilities

  • Design AI-powered QA systems
  • Collaborate with emergency agencies
  • Translate call standards into automated workflows
  • Implement scalable quality solutions
  • Improve emergency response evaluation

Technical Overview

The role requires expertise in AI systems, quality assurance methodologies, emergency communication workflows, and system design, with a focus on automation and operational scalability.

Ideal Candidate

The ideal candidate is an experienced professional with 4+ years in AI systems, quality assurance, and public safety operations. They excel in designing scalable systems, collaborating with emergency agencies, and implementing AI-driven solutions to improve emergency response quality.

Must-Have Skills

Experience with AI systemsQuality assurance in public safetyDesigning operational workflowsCollaborating with agencies

Nice-to-Have Skills

Emergency response experiencePublic safety operationsAI system development

Tools & Platforms

AI systemsQuality assurance toolsEmergency communication platformsWorkflow design tools

Required Skills

AI systemsQuality assuranceEmergency communicationsCall handling standardsOperational workflows

Hard Skills

AI systemsQuality assuranceEmergency communicationsCall handling standardsOperational workflowsAI-powered systemsSystem design

Soft Skills

Problem-solvingCollaborationDesign thinkingOperational analysisCommunication

Certifications

Preferred

AI certificationsEmergency response certifications

Industry & Role

Industry Public Safety, Emergency Services, SaaS
Job Function Enhancing emergency communication quality through AI system design and operational collaboration

Keywords for Your Resume

Public Safety QA ArchitectAI systemsQuality assuranceEmergency communicationsCall handling standardsOperational workflowsAI-powered systemsSystem designEmergency responsePublic safety operationsPublic safetyCollaborationProblem-solving

Deal Breakers

Lack of experience with AI or emergency communications, No background in quality assurance, Inability to collaborate with agencies

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