Public Sector Customer Success Manager at GitLab

Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

Public Sector Customer Success Manager helps U.S. government and public sector organizations realize outcomes with GitLab DevSecOps, guiding adoption journeys and enabling teams on Git workflows and Git branching strategies.

Key Responsibilities

Partner with Public Sector customers to translate plans into objectives
Guide customers on GitLab usage
Map and manage the customer journey
Coordinate with Support, Product, and Services
Own portfolio adoption and satisfaction

Technical Overview

Focus on customer enablement, adoption strategies, and cross-functional coordination to maximize platform value and retention for public sector customers.

Ideal Candidate

The ideal candidate is a public-sector-focused customer success manager who can drive adoption and retention, connect GitLab capabilities to customer outcomes, and collaborate with Support, Product, and Sales.

Must-Have Skills

Experience in customer-facing roles driving adoption and retentionUnderstanding of Git and common branching strategiesAbility to connect technical capabilities to business outcomes

Nice-to-Have Skills

Experience with public sector customersFamiliarity with GitLab releases and features

Tools & Platforms

GitGitLabCRM tools (Salesforce)

Required Skills

Customer SuccessAdoptionRetentionGit and Git workflowsDevSecOps conceptsCross-functional collaborationProject management

Hard Skills

Customer SuccessAdoption and RetentionGit and Git workflowsDevSecOps conceptsCross-functional collaborationProject managementPublic sector domain knowledge

Soft Skills

CommunicationRelationship managementProblem-solvingOrganizationEmpathy

Industry & Role

Industry Public Sector

Job Function Drive adoption, retention, and customer success for public sector clients

Role Subtype Customer Success Manager

Tech Domains GitLab, Git, DevSecOps, GitLab releases, CI/CD, Software Development Lifecycle, CRM tools, Public Sector

Keywords for Your Resume

customer success managerpublic sectorgovernmentremotegitgitlabgit workflowsdevsecopsadoptionretentioncross-functional collaborationpre-salessupportportfolio managementcustomer enablementgit branching strategiescd pipelinecross-functionalus

Deal Breakers

Public sector inexperience, Inability to translate technical capabilities to business outcomes

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