Position Details

Type Full-Time

Experience mid

Exp. Years 2-4 years

Education B.Tech. or M.Tech in Computer Science

Category QA & Testing

About this role

Help Desk Specialist I providing IT support for end users and external vendors across hardware/software, with responsibilities including ticketing, remote/onsite assistance, and on-call rotations.

Key Responsibilities

Provide phone, webchat, and in-person support
Research and resolve basic network/hardware/software issues
Document issues and resolutions
Perform end-user computer refreshes
Maintain professional service during office moves

Technical Overview

Windows and AD/Exchange-focused client support; hardware troubleshooting; familiarity with VNC and Cisco AnyConnect; ticketing and end-user support skillset.

Ideal Candidate

The ideal candidate is an entry-to-mid level IT help desk professional with 2-4 years of experience supporting Windows environments, AD, Exchange, and MS Office, and comfortable working onsite in Arlington, TX with occasional travel.

Must-Have Skills

Must have experience between 6-8 years in software product testing and automationPlatform: Windows and LinuxExpert level coding skills in pythonpytestselenium or protractorMinimum 4 years of work experience on Linux platform with Shell scriptingExperience with GITHUB

Nice-to-Have Skills

MQTTModbusOPCUA/DABacNetKnowledge of Networking protocol

Tools & Platforms

GitHubPythonpytestseleniumprotractorShell scriptingWindowsLinux

Required Skills

end user supportwindowsactive directorymicrosoft exchangeprint servicesmicrosoft officevnccisco anyconnect

Hard Skills

PythonpytestseleniumprotractorShell scriptingGitHubLinuxWindowstest automationsoftware product testingMQTTModbusOPCUA/DABacNetScrumdistributed teams

Soft Skills

communicationinitiativeteam collaborationproblem solvingleadershipattention to detail

Industry & Role

Industry Technology

Job Function Deliver frontline IT support across end-user hardware/software and collaborate with clients/vendors to ensure timely resolution

Role Subtype Help Desk L1

Keywords for Your Resume

pythonpytestseleniumprotractorgithubwindowslinuxtest automationsoftware product testingpunebangalorescrummqttmodbusOPCUA/DABacNetdistributed teamsenglish communicationdata pipelinessqlcloud platformsawsazuregoogle cloud platformkafkakinesisevent hubsdata governance

Deal Breakers

Lack of required Windows/AD/Exchange experience, Unwillingness to work onsite or travel as needed

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