Position Details

Salary $69K – $133K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree

Category Consulting & Advisory

About this role

This role develops, implements, and maintains quality assurance/control programs for auto claims. You will assess quality, analyze trends and root causes, maintain performance measurement frameworks, and advise stakeholders with recommendations that support compliance and strategic objectives.

Key Responsibilities

Develop and deliver quality programs and activities for compliance and strategic objectives
Support quality management systems and regulatory alignment
Conduct analysis using technology and data tools to identify trends and root causes
Maintain performance measurement frameworks with leading and lagging indicators
Serve as main point of contact for First Party Injury and Examiner teams including calibration needs

Technical Overview

The technical scope focuses on quality assurance methodologies supported by data and technology tools to identify trends and root causes. You will also use performance measurement frameworks with leading and lagging indicators and communicate results using data visualization and effective storytelling.

Ideal Candidate

The ideal candidate is a mid-level quality professional with experience developing and maintaining quality assurance/control programs for auto claims. They use data-driven insights to identify trends and root causes, manage performance measurement frameworks, and provide recommendations aligned to compliance and regulatory standards. They can communicate clearly with stakeholders and serve as a trusted point of contact for claims-related calibration and quality updates.

Must-Have Skills

quality assurance/control programsBachelor's degree; OR 4 years of related experience may be substituted in lieu of degree

Required Skills

quality assurance/control programsquality management systemscomplianceregulatory standardsdata-driven insightsroot causesperformance measurement frameworksleading and lagging indicatorsrisk decisionsrisk and compliance policies and proceduresdata visualizationstorytellingfirst party injuryexaminer teamscalibration

Hard Skills

quality assurance/control programsquality assurance assessmentsanalysis using technology and data toolsperformance measurement frameworksleading and lagging indicatorsrisk decisionsrisk and compliance policies and proceduresdata-driven insightsdata visualizationcomplianceregulatory standards

Soft Skills

serve as a trusted advisorresolve moderately complex issuesinfluencing decisions through data-driven insightscommunication with clarity and impactadapting messaging to diverse audiences through effective storytelling and data visualizationdevelop and deliver materials and activities

Industry & Role

Industry Insurance

Job Function Improve and monitor quality and compliance for auto claims through data-driven QA programs

Role Subtype Risk Analyst

Keywords for Your Resume

Quality Assurance Advisorquality assurancequality assurance/control programsquality management systemsregulatory standardscompliancequality assessmentsdata-driven insightsroot causestrend analysisperformance measurement frameworksleading and lagging indicatorsrisk decisionsrisk and compliance policies and proceduresdata visualizationstorytellingFirst Party InjuryExaminer teamscalibrationAuto ClaimsAuto claimsrisk and compliance policies

Deal Breakers

Bachelor's degree OR 4 years of related experience in lieu of degree, Ability to be in the office 4 days per week, Experience aligned to auto claims quality assurance

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Quality Assurance Advisor- Mid-level (Auto Claims)

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