Quality Technical Specialist

This role supports quality assurance operations by ensuring compliance with standards and regulations and helping resolve quality issues through testing and process improvements. The specialist also manages customer Quality Agreements and prepares/maintains quality documentation to support audits and corrective actions.

• Ensure compliance with standards and regulations
• Support testing and process improvements for quality outcomes
• Manage customer Quality Agreements with the legal team
• Respond to customer technical and quality inquiries by phone and email
• Develop and maintain quality documentation and update product/customer databases

You will operate in a pharmaceutical/chemical quality context, applying cGMP, FDA, ICH, and WHO requirements to support testing, audits, and corrective actions. The work includes technical inquiry response, researching product specifications and monographs, and maintaining quality documentation and customer quality agreement records using Microsoft Office and databases.

The ideal candidate has a BS/BA in a life science or chemical engineering field and 3+ years of combined experience in technical services, engineering, quality, or sales within a chemical or pharmaceutical environment. They understand cGMP, FDA, ICH, and WHO requirements and can support audits, corrective actions, testing, and the development/maintenance of quality documentation and customer Quality Agreements.