Position Details
About this role
This role provides Tier 1 IT support, resolving client issues, managing service requests, and maintaining documentation to ensure high client satisfaction in a remote setting.
Key Responsibilities
- Respond to client calls
- Perform troubleshooting
- Log and assign service requests
- Verify system functionality
- Maintain documentation
Technical Overview
The technical scope includes troubleshooting, client support, system verification, and basic remediation for IT support requests, primarily using MS Office and Outlook.
Ideal Candidate
The ideal candidate is an entry-level IT support specialist with strong customer service skills, familiarity with troubleshooting, and experience handling service requests in a remote environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of relevant experience or education, No familiarity with basic troubleshooting, Inability to operate in a remote setting
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